SVP, Loan Administration

VyStar Credit Union•Jacksonville, FL

About The Position

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. SVP, Loan Administration ACCOUNTABILITY STATEMENT The Senior Vice President (SVP), Loan Administration provides strategic leadership for all VyStar’s Loan Administration (servicing) functional areas, including Consumer & Commercial Loan Administration, Residential & Commercial Real Estate Loan Administration, and Consumer, Commercial, and Deposit Collections & Recovery. The SVP, Loan Administration is responsible for providing strategic and operational direction in conjunction with the corporate business plans and objectives and manages all facets of consumer, commercial non-CRE, residential real estate, commercial real estate servicing, collections, and recovery, including collections and recovery on deposit negative share accounts, as well as ancillary product management, collateral protection and homeowners insurance, escrow administration, and system administration. The SVP, Loan Administration is additionally responsible for developing the strategic vision and roadmap that outlines innovative solutions and process improvements for the Credit Union’s loan administration activities, identifying industry trends, emerging technologies, and relevant opportunities that position VyStar to be an industry leader. The SVP will lead, coach, and mentor a leadership team of Vice Presidents, Managers, and Supervisors to foster a professional, positive work environment in which innovation in product and process improvement and excellent service delivery is consistently attained

Requirements

Bachelor’s Degree in Business or related field
10+ year’s progressive lending management experience with track record of growth and a thorough understanding of consumer loan products and services.
Demonstrated ability to develop and promote new products, services, and departments.
Strong business acumen; ability to think holistically beyond the loan administration area and has the ability to see the big picture for the Credit Union. Evaluates the risk/reward of decisions and the impact on all areas of the business. Collaborates with leaders throughout the credit union to best serve members, putting VyStar and members before individual reporting areas.
Expert level of problem solving, analytical skills, project management, and organizational skills are required.
Excellent verbal and written communication skills and ability to present ideas clearly and effectively with Management and Board of Directors
A solid understanding of the financial services industry and the laws and regulations that govern and/or impact the credit union.
Must be able to travel frequently and to work occasional nights or weekends to represent the Credit Union at community functions.

Nice To Haves

Master’s degree preferred.

Responsibilities

Directly leads the Consumer & Commercial Loan Administration, Residential & Commercial Real Estate Loan Administration, and Consumer, Commercial, and Deposit Collection & Recovery Departments to ensure that all objectives are obtained.
Fosters a member service atmosphere and mindset and ensures that Loan Administration teams provide excellent member experiences.
Guides and directs proper application of procedures and policies by management and staff to achieve quality service, improve productivity, and maintain confidentiality and security controls.
Responsible for managing the servicing, collection, and loss mitigation of VyStar’s consumer, commercial, and real estate loan portfolio.
Evaluates and analyzes the consumer loan portfolio, identifying trends, and implementing proactive servicing and collections solutions, when appropriate, to mitigate risk and reverse negative trends.
Reviews internal consumer loan policies, guidelines, underwriting practices, and AI/ML models and communicates with and recommends underwriting and product changes to the SVP, Consumer Lending, SVP, Real Estate Lending, and SVP, Commercial Lending, as appropriate and necessary.
Monitors compliance with state and federal lending, servicing, and collections regulations for consumer, commercial, and real estate loans.
Ensures that all regulatory reporting is completed on or before required deadlines.
Directs, reviews, and approves the creation of all risk, servicing, collections, and loss mitigation reports and presentations for: Chief Lending Officer and Executive Management Team Board of Directors Executive Committee ALCO
Evaluates and analyzes negative share trends, identifies opportunities, implements collections solutions, and communicates with and makes recommendations to SVP, Operations to mitigate risk when appropriate and necessary
Continually monitors and takes appropriate measures to provide quality assurance to the department in efforts to effectively manage risk
Continual assessment of consumer, real estate, and commercial servicing, collections, loss mitigation, and recovery practices to ensure an innovative and efficient operation and that all practices are in accordance with the Credit Union’s established procedures and policies.
Responsible for oversight of all year-end IRS Tax Reporting files related to applicable charge-off and settlement activity
Facilitate Mergers and Acquisitions as related to loan portfolio, collection, and CUSO activities as applicable.
Oversee VyStar’s interests as they pertain to future mergers and acquisition targets specific to the member solutions, claims, and recovery related technology integration, and prospective merger portfolio analysis.
Collaborate across multiple business sects to ensure a smooth and seamless member experience both internally and externally as project lead for the Lending areas.
Leverage subject matter expertise, knowledge of internal processes, and system limitations to progress merger projects expeditiously and provide executives within the organization with progress updates at key points in the acquisition process to ensure all merger related project deadlines are met
Plans structure and resources for the department(s) to achieve optimal efficiency and performance and makes recommendations for staffing the department to the Chief Lending Officer
Ensures that the overall operations of the Member Solutions Department meet federal and state regulations such as but not limited to Unfair, Deceptive, Abusive Acts and Practices (UDAAP), Regulation B & Regulation Z Fair Debt Collection Practices Act (FDCPA) Florida Consumer Collection Practices Act (FCCPA) and VyStar policies.
Ensures proper quality control measures are in place and actively reviews those activities and results
Responsibility for the vendor management process as related to Consumer, Commercial, and Real Estate Loan Administration. Includes negotiating service levels, pricing and all critical elements of the vendor agreement in conjunction with the Vendor Management group.
Works with the Information Technology and Information Development Systems groups to make recommendations to enhance technology, programs, products, and processes
Monitors adherence to lending policies, regulations and service level standards. Provides monthly reports encompassing each of these items to the Chief Lending Officer.
Monitors the performance of staff, coaches and mentors as necessary
Assists in the development of new products, policies, and technology changes
Assists Chief Lending Officer with miscellaneous projects as assigned
Ensures all regulatory changes or additions are implemented in the department on time and that all staff members are properly trained
Develops and recommends annual business plan and budget recommendations for areas of responsibility.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions.