SVP, Operations

fingerpaint•Cedar Knolls, NJ

About The Position

Position at Fingerpaint Medical Reset your expectations of what a healthcare agency can be. Fingerpaint was founded on a simple, powerful idea: Put people first. By replacing egos with a "Never Paint by Number" philosophy, we empower our teams to create truly original work while delivering integrated marketing and life sciences solutions for patients and providers alike. Fiercely independent, we blend empathy, creativity, and data to solve the industry’s most complex challenges, empowering bold thinkers to craft with the courage and purpose needed to break the mold. Objectives of This Role: The Operations team enables Fingerpaint to deliver best-in-class work for our clients. The VP, Operations for our Fingerpaint Medical team (publications, Medical Affairs, and Medical Communications) is the creative problem-solver who maximizes operational efficiency and client profitability through active management of staff and finances in addition to workflow and process improvement. You are forward-thinking when it comes to staff plans and can thoughtfully craft the optimal mix of people to realize maximum profitability, work quality, and scientific output. You enjoy the challenge of enacting change to reflect longer-term vision and company culture.

Requirements

8+ years of related professional experience in project management and/or operations management within a healthcare/pharmaceutical medical communications agency or advertising and marketing environment
Experience working in client financial platforms (i.e. Decideware)
Thorough understanding of project/program management techniques and methods
Excellent knowledge of profitability performance evaluation techniques and key metrics
Outstanding knowledge of data analysis, reporting, and budgeting
Working knowledge of program management software
Advanced MS Excel skills required
Working knowledge of MS PowerPoint and presentation skills
Business acumen with a strategic ability
Excellent organizational and leadership skills
Proven ability to build teams
An analytical mindset with great problem-solving abilities
Excellent communication and active listening skills
Able to travel to the Cedar Knolls, NJ office once or twice a month

Nice To Haves

Preferred experience with Ziflow, Workamajig, Jira, or similar tools

Responsibilities

Establish process standards (i.e. onboarding, client training SOP's, etc) and ensure continued adherence to those processes across all brands in Fingerpaint Medical.
Facilitating monthly internal health check meetings to report on risks and opportunities across all brands as part of the assigned client team
Interfacing closely with the Agency President on financial forecasting, resourcing, and operational metrics.
Contribute to goal setting for the full agency, ensuring the overall agency/team objectives are well understood by all team members
Operational Excellence Partner with PM and Dept Leads to foster an environment of continuous improvement by assessing, establishing, and implementing processes, methodologies, and tools intended to maximize workflows and operational efficiency
Establish best practices for client workflow management
Establish and build effective working relationships with key discipline leads (including account services, creative, strategy, marketing technology, media, etc)
Ensure all team members' adherence to agency and client standard operating procedures and utilization of appropriate tools and templates
Instill a philosophy of proactive and strategic resource management.
Be a key partner to agency and discipline leaders to prioritize and forecast staffing requirements and fill resource gaps through resource sharing/freelance
Serve as a client-facing partner in key meetings (ie, agency evaluations, new business initiatives, onboarding/ workflow, business planning, financial meetings, etc)
Financials In collaboration with business management, finance, account lead, and operations lead, management of client monthly and annual forecast
Partner with Business Unit Lead to maintain awareness of overall financial health (including profitability) and track trends/ progress over time across business units and accounts
Review of all SOW's to ensure consistency across accounts and business units
Understanding all client financial requirements and platforms, ensuring the team adhere to client processes
Participation in key client financial meetings