Switchboard Operator

Ascension • Indianapolis, IN

3d • Onsite

About The Position

This position is not a receptionist role and will not interact with the general public. Office is located on site and will be secluded from general public as to limit interruption.
This position will use the Ascension's telecommunication system to answer and route incoming calls from emergency staff.
Communicate codes, alerts, drills and other announcements for locations across the organization. Receive and relay internal and external calls and provide general information according to protocol. Operate beeper and paging system to contact personnel and code team.
Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

Requirements

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Nice To Haves

• Administrative and customer service experience preferred.
• Dispatch, intercom or broadcast experience preferred due to announcing codes over hospital-wide systems.

Responsibilities

• Answer and route incoming calls from emergency staff.
• Communicate codes, alerts, drills and other announcements for locations across the organization.
• Receive and relay internal and external calls and provide general information according to protocol.
• Operate beeper and paging system to contact personnel and code team.
• Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more
• Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED