Switchboard Operator

Lifepoint Health • Gallatin, TN

5d • Onsite

About The Position

Highpoint Health – Sumner with Ascension Saint Thomas is a part of Lifepoint
Health, a diversified healthcare delivery network with facilities coast to
coast. We are driven by a profound commitment to prioritize your well-being so
you can provide exceptional care to others. As a Switchboard Operator
joining
our team, you’re embracing a vital mission dedicated to making communities
healthier ®. Join us on this meaningful journey where your skills, compassion
and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• This position requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Qualified applicants must be able to work in a stressful environment and take appropriate action.
• High school diploma or the equivalent is required.

Responsibilities

• Receives all incoming calls to the hospital.
• Does in-house paging, codes and dial-a-page system.
• Keeps Switchboard files updated with current room numbers, discharged patients, new admissions, etc.
• Maintains updated employee information for the disaster procedure files.
• Receives incoming calls to house extensions or patient rooms.
• Receives calls from in-house extensions.
• Handles all emergency calls and pages.
• Contacts appropriate personnel as situation warrants.
• Handles all intercom paging and general information from in-house and outside calling parties.
• Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor.
• Also take and relay messages to on-call persons by paging, beeping or calling their home.
• Keep all pertinent information on the bulletin board and disaster policies and procedures updated.
• Stay abreast of any and all changes which apply to switchboard functions.
• Other duties as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED