Switchboard Operator- Evenings
About The Position
To provide Telecommunication services for Holy Cross Health As a “Switchboard Operator” you will Facilitate and coordinate voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community Operate and maintain all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment Act as information liaison for hospital schedules and procedures, events and activities, and patient information Respond and triage in-house emergency codes and hospital emergency alarms Respond and triage Home Care and Hospice for after-hour patient contacts May act as shift supervisor in the absence of the Supervisor, Telecommunications Center Support the Mission of Trinity Health and Holy Cross Hospital.
Requirements
- Experience with Windows 2000 and basic computer knowledge.
- Minimum of 1 years’ experience in a service provider environment preferred.
- Must possess strong customer service skills.
- Must possess excellent interpersonal and strong verbal communications.
- Must be tactful, self-controlled, and poised at all times.
- Must be reliable.
- Requires visual acuity sufficient to read computer screens on a continuous basis.
- Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.
- Must be able to be ambulatory, able to climb stairs and carry and move light office equipment.
- In emergencies, departmental or hospital, must be available 24 hours if required.
- Must be detail oriented.
- Supports the Mission of Trinity Health and Holy Cross Health.
Nice To Haves
- Preferred to be able to speak Spanish fluently
Responsibilities
- Facilitate and coordinate voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community
- Operate and maintain all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment
- Act as information liaison for hospital schedules and procedures, events and activities, and patient information
- Respond and triage in-house emergency codes and hospital emergency alarms
- Respond and triage Home Care and Hospice for after-hour patient contacts
- May act as shift supervisor in the absence of the Supervisor, Telecommunications Center
- Support the Mission of Trinity Health and Holy Cross Hospital.
Benefits
- Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
- Work/Life balance with flexible schedules.
- Free onsite parking.
- Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
- Referral Rewards Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
