System Admin/Tech Support
About The Position
The Systems Administrator / Technical Support role is responsible for providing reliable day-to-day IT support while assisting in the administration of core cloud systems and infrastructure. This position delivers Tier 1–2 support for end users, manages accounts and access, and helps maintain system performance, security, and availability across the organization. This role supports Google Workspace, AWS-based resources, endpoints, and business applications, while contributing to ongoing improvements in documentation, security practices, and operational efficiency. The Systems Administrator works closely with internal teams to troubleshoot issues, support onboarding and offboarding processes, and assist with system upgrades and cloud initiatives. The ideal candidate is a hands-on problem solver with strong troubleshooting skills, a customer-focused mindset, and a solid foundation in cloud-based environments and systems administration, looking to continue developing their technical expertise in a collaborative environment.
Requirements
- 3-7 years of experience in IT support and/or systems administration role
- Google Workspace administration experience
- AWS fundamentals (IAM, EC2, S3, networking basics)
- Endpoint management
- Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
- Experience supporting cloud-based SaaS environments
- Strong troubleshooting, communication, and customer service skills
Nice To Haves
- Experience in a cloud-first or SaaS-driven organization
- Familiarity with MDM tools (Jamf, Kandji, Intune, etc.)
- Experience with scripting or automation (Bash, PowerShell, Python)
- Security-focused mindset
- Relevant certifications (AWS, Google, CompTIA, etc.)
- Excellent communication, negotiation, and presentation skills.
- Strong analytical, organizational, and problem-solving skills.
- Willingness and ability to travel 75%–80% of the time (more if based outside Arizona).
Responsibilities
- Provide Tier 1–2 support for hardware, software, and cloud-based systems
- Troubleshoot macOS and Windows endpoints, printers, and mobile devices
- Support Google Workspace (Gmail, Drive, Calendar, Meet, Admin Console)
- Manage user onboarding and offboarding (account provisioning, group access, MFA setup, device configuration)
- Support internal business applications
- Maintain accurate documentation of issues, resolutions, and IT procedures
- Deliver responsive, professional customer service across the organization
- Administer Google Workspace (users, groups, OU structure, security policies)
- Manage identity and access controls, including SSO and MFA
- Support AWS infrastructure (EC2, S3, IAM, basic networking/security groups)
- Monitor system health, uptime, and performance
- Manage endpoint protection and patching processes
- Maintain backup and disaster recovery processes
- Support firewall, VPN, and basic network troubleshooting
- Enforce least-privilege access controls
- Assist with security monitoring and response
- Maintain documentation for security policies and procedures
- Support vulnerability management and patch cycles
- Participate in internal audits or compliance initiatives as needed
- Assist with cloud migrations, SaaS implementations, and system upgrades
- Evaluate and recommend improvements to systems, workflows, and security posture
- Contribute to IT documentation and knowledge base development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
