System Administrator 2
About The Position
T-Rex is looking for a talented System Administrator 2 to work on a program in the Hanover, Maryland area in support of the Intelligence Community. Responsibilities: This Position Is An Onsite Role Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. The Level 2 System Administrator (SA) shall possess the following capabilities: Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems Manage the daily activities of configuration and operation of IT systems Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide in-depth experience in trouble-shooting IT systems Provide detailed analysis and feedback to agency management and internal customers for escalated tickets Provide support for the dispatch system and hardware problems and remains involved in the resolution process Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Requirements
- Typically requires a Bachelor's degree and at least 10 years of related experience.
- Active and transferable U.S. government issued TS/SCI with polygraph security clearance is required prior to start date.
- U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Responsibilities
- Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
- Manages IT system infrastructure and any processes related to these systems
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provides support for the escalation and communication of status to agency management and internal customers
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process
- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Benefits
- competitive salaries
- performance bonuses
- training and educational reimbursement
- Transamerica 401(k)
- Cigna healthcare benefits
- PTO available to use immediately upon joining (prorated based on start date)
- paid parental leave
- individual and family health, vision, and dental benefits
- annual budget for training, professional development and tuition reimbursement
- a 401(k) plan with company match fully vested after 60 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
