System Administrator

National Jewish Health•Denver, CO

10d•$77,573 - $102,590

About The Position

The System Administrator provides technical and administrative support for all components of server and operating systems environments and their associated hardware and software. Assists customers and IS teams in testing, analysis and problem solving system functions and applications. Administers technical operation of servers and provides direct customer support to resolve customer problems & questions as quickly as possible while maintaining the highest level of customer service, meeting Information Services and Technologies (IST) SLC guidelines and requirements.

Requirements

Associate’s Degree from a two-year College or technical school required.
A minimum of three (3) years of recent and related experience in administering the technical operation of system and server environments, troubleshooting hardware and software problems and designing configurations for management of system/servers in a diverse physical and virtual environment required.
Advanced knowledge of operating systems, communication protocols, infrastructure operations, technical operations, server and application security required.

Nice To Haves

Microsoft certification is preferred.

Responsibilities

Acts as the secondary escalation point for the desktop level support teams for all issues related to communications to and from server information system components and service availability for client workstation (i.e. desktops, laptops, thin clients) and peripheral device (i.e. printers, copier, fax).
Maintains and periodically audits user accounts for servers and the windows domain to maintain authorized end user and vendor support access to information systems.
Responsible for adding, modifying, removing, and periodic auditing records in server infrastructure application services such as DNS, WINS, DHCP, Anti-Virus, spam filtration and others as assigned to maintain service availability and accuracy.
Builds and supports physical and virtual servers, installing O/S, installing agreed upon third party software components as assigned, and applies the appropriate configuration and security settings needed to follow the established system build process.
Maintains and supports the server system environment to ensure that the services on them are available and also maintains and performs backups for them using the enterprise backup system to meet our service level and backup/recovery guidelines.
Creates, updates, and periodically audits documentation of server system environment configuration(s) to maintain system documentation accuracy and to adhere to the change management policy.
Proactively reviews system alerts and, as needed, performs examination of server system hardware and O/S software performance utilization levels and trends, documenting issues and proposing potential solutions.
Applies updates, patches, and configuration changes in compliance with the established patch management and information security standards to the server operating system software as well as any agreed upon and assigned application server software components.
Actively uses the service request management application system to receive technical-related issues and document process of response/resolution to meet service level requirements.
Coordinates assigned project tasks with vendors, suppliers and contractors to assure timely and appropriate project completion.
Maintains employee confidentiality and all other confidential information.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.