System Development Engineer II, Ops Tech Solutions

Amazon•Austin, TX

About The Position

Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network. You design and deliver technology solutions which solve difficult business problems. You identify and solve ambiguous problems, architectural deficiencies, or areas where your team’s systems hinder the success or innovation of other teams. You work autonomously, but may seek direction at times from peers and your manager. You consider the legacy of the systems you build with your team and how they will scale and evolve over time. Your solutions are pragmatic, efficient, and cost-effective. You make appropriate trade-offs and re-use or extend prior work where possible. You thoroughly test your work. You consistently write clear, accurate, and concise documentation for your own solutions and improve your team’s existing documentation. - Our customer is the business. We obsess over the end user experience, but we build our strategy based on the business's requirements - We provide solutions to our customers initiatives, not barriers. However, we cannot allow them to make poor decisions, especially in employee safety and information security - We have a requirement for "zero-touch" deployment and support for all operational technology - Our organization is an incubator for Amazon tech talent. We encourage and celebrate upward and lateral movement internally and externally for our talent

Requirements

Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
Experience building services using AWS products
Experience utilizing AWS cloud solutions in a DevOps environment
Experience working in an Agile environment
Bachelor's degree

Nice To Haves

Experience in automating, deploying, and supporting large-scale infrastructure
Experience with distributed systems at scale

Responsibilities

Work closely with Product Management to break down feature requirements into software deliverables
Design, Develop and maintain secure and performant software features and systems for Operations and Operations IT customers
Actively participate in software and system design reviews
Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quickly