System Support Generalist - Findlay, OH

Sheetz, Inc • Findlay, OH

6d • Onsite

About The Position

Provide technical support to internal customers for all IT systems and applications, using the problem resolution system and/or standard scripts, reference guides, and procedures. Responsible for resolving basic issues, including those that have been escalated from other members of the System Support team.

Requirements

• Bachelor's degree in a field of study which includes courses in computer programming, systems analysis, system development, or systems engineering is required
• No experience required

Nice To Haves

• Bachelor's degree in Computer Science, Management Information Systems, Computer Engineering preferred

Responsibilities

• Initial Tier 1 resource for dealing with technical issues and call tickets. May provide escalation assistance to other System Support team members
• Possess basic knowledge of one or more Packaged Solutions, and of the business processes the packages support
• For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution. For non-routine issues, utilize experience and knowledge to evaluate, test, and implement corrective actions.
• Monitor system performance alerts and notify appropriate IT resources when anomalies are found. Develop SOPs to monitor and handle these issues
• Use tools such as debuggers and SQL editors as part of troubleshooting and issue resolution
• Participate in Implementation / Deployment / Documentation projects as assigned
• Provide evening and weekend “on call/issue” support as needed. Sheetz is open 24/7/365 and as such, our internal and external customers may require support at any time.
• Develop technical support documentation
• Identify technical support trends which require immediate attention

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees