System Support Technician

NEP Group•Baltimore, MD

About The Position

As a System Support Technician, you will build and test custom broadcast systems tailored to the unique needs of our clients. Youll play a critical role in ensuring these systems meet rigorous operational and quality standards, working closely with operations and internal teams throughout the process.

Requirements

High School Diploma or equivalent required; Associate degree or Technical Certification in Electronics preferred.
2-5 years of experience in broadcast engineering or remote television production preferred.
Understanding of analog/digital signal flow, RF systems, A/V equipment, and fiber optic cabling.
Skilled in troubleshooting electronics and system integration.
Proficient with Windows and macOS platforms, IP networking, and common broadcast technologies (VPN, VLAN, AoIP).
Excellent communication skills; able to interact professionally with both internal teams and field technicians.
Ability to manage multiple projects in a fast-paced, dynamic environment.
High attention to detail and commitment to quality and precision.
Team-oriented mindset with a strong work ethic and willingness to support peers.
Limited travel may be required.

Responsibilities

Build and test specialist live broadcasting flypack systems for field deployment.
Ensure all system builds are properly and neatly assembled, programmed, and tested according to established procedures.
Troubleshoot technical issues during build, testing, and deployment phases.
Performs various tests and evaluations of individual equipment and complete systems to verify functions and compatibility as required.
Provides detailed documentation of all steps and results taken during this process.
Maintain accurate documentation for system designs, build procedures, and support processes.
Collaborate with Operations teams to understand and translate technical requirements into functional systems.
Update and verify equipment lists, ensuring all components are accounted for prior to deployment.
Coordinate with internal teams (Logistics, Inventory Control, Engineering) to gather all necessary assets.
Attend team meetings and collaborate with Service Delivery staff on daily priorities and process improvements.
Support field operations with remote or on-site technical assistance during system deployments. May include weekends on call support.
Contribute to a clean, organized, and safe working environment always.
Other duties as assigned.