System Technician I

Troon Golf, L.L.C. • Reston, VA

23d • $47,000 - $54,000

About The Position

The Systems Technician plays a pivotal role as the first responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Tier 1 Helpdesk staff captures general information regarding IT concerns, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary. Compensation: $47-$54k BOE

Requirements

• Associate degree in computer science or 1-year related field.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Attention to detail.
• Good problem-solving skills.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Ability to efficiently use ticketing systems to document and track all support calls.
• Familiarity with Microsoft Operating Systems and Office Suites.
• Flexibility with schedule, as this position requires shift work.

Nice To Haves

• A+
• Linux+
• Network +
• Security +
• Cisco Certified Network Associate
• MCDST

Responsibilities

• Monitor and Execute incidents/service requests through our in-house ticketing system.
• Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
• Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
• Troubleshoot and diagnose technical issues affecting end users in collaboration with the team and escalate cases when deemed necessary.
• Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
• Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
• Advise users on IT-defined best practices and communicate company policies.
• Track inventory and ship IT equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree