J., Systems Admin

TEKsystems•Palo Alto, CA

1d•$35 - $45•Hybrid

About The Position

We’re looking for a contract IT Support Specialist/ Jr Systems Administrator to help keep our employees productive and secure. You’ll work with a fun, collaborative, and mission-driven team supporting a modern, cloud-first tech stack. If you’re looking to grow your IT skills and gain hands-on experience across SaaS tools, developer platforms, and compliance-driven support practices, this is a great opportunity. You’ll also get hands-on experience with cutting-edge enterprise AI tooling as our client actively adopts and rolls out AI platforms across the organization. ● Provision and deprovision user access across 20+ SaaS and developer platforms as part of onboarding, offboarding, and ad-hoc access requests. ● Provide technical support to end users/employees and contractors, handling ticket triage and resolution with appropriate escalation. ● Collaborate with cross-functional teams and stakeholders to ensure smooth IT operations and support workflows. ● Support identity and access management including OneLogin SSO app configurations, Google Groups/distribution lists, and Slack channel management. ● Support MDM and device management tasks in JAMF and Intune as needed. ● Improve IT documentation, knowledge base articles, and support processes.

Requirements

2–5+ years of IT support experience (helpdesk, desktop support, systems administration or similar) in a fast-paced environment (startup, MSP).
Strong communication and troubleshooting skills, especially in remote environments.
Experience provisioning users across multiple SaaS platforms and have a solid understanding of RBAC - our stack includes Google Workspace, Slack, Zoom, GitHub, Atlassian, and OneLogin among others.
Comfortable using ticketing systems like JIRA or similar.
Willingness to learn, take initiative, and follow detailed instructions.

Responsibilities

Provision and deprovision user access across 20+ SaaS and developer platforms as part of onboarding, offboarding, and ad-hoc access requests.
Provide technical support to end users/employees and contractors, handling ticket triage and resolution with appropriate escalation.
Collaborate with cross-functional teams and stakeholders to ensure smooth IT operations and support workflows.
Support identity and access management including OneLogin SSO app configurations, Google Groups/distribution lists, and Slack channel management.
Support MDM and device management tasks in JAMF and Intune as needed.
Improve IT documentation, knowledge base articles, and support processes.