Systems Administrator II

City of Independence•Independence, MO

1d•Onsite

About The Position

The City of Independence Technology Services Department is seeking an analytical, detail-oriented Systems Administrator to support the City’s enterprise applications and database systems. This position focuses on application performance, database management, and data integrity—playing a critical role in maintaining the systems that power essential city operations. You’ll manage enterprise software environments, oversee integrations, and ensure the smooth functioning of platforms such as Tyler Technologies’ MUNIS ERP, Cityworks, and other enterprise systems used by multiple City departments.

Requirements

Strong understanding of database design, maintenance, and security best practices.
Proficiency in system troubleshooting, application configuration, and technical documentation.
Excellent communication skills with the ability to translate technical details for non-technical users.
Strong analytical and organizational skills with the ability to manage multiple priorities.
Commitment to innovation, continuous learning, and professional growth.
Bachelor’s degree in Computer Science, Information Systems, or a related field and a minimum of four (4) years’ progressively responsible experience in systems or database administration; or any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
A valid driver’s license is required.
Must complete required NIMS level training within the first six months of hire.

Nice To Haves

Administration of Tyler Technologies’ MUNIS ERP or other large-scale ERP systems.
Working knowledge of Cityworks PLL/AMS, ArcGIS, or related municipal software platforms.
Experience with SQL scripting, database performance tuning, and application integrations (ETL, APIs, or middleware).

Responsibilities

Administer and optimize SQL Server databases, including user permissions, configurations, and maintenance.
Monitor system performance, availability, and capacity to ensure reliability.
Support integrations and data synchronization between ERP, permitting, and GIS systems.
Install, configure, and update enterprise software and associated modules.
Troubleshoot and resolve application issues; perform root cause analysis and implement corrective actions.
Coordinate and validate system upgrades, security patches, and data migration activities.
Conduct technical and process analysis to identify opportunities for workflow improvement.
Collaborate with internal departments to document requirements and translate them into system functionality.
Develop and maintain system documentation, including configuration details and procedures.
Maintain compliance with data security and user access controls.
Track and report performance metrics, system uptime, and administrative activities.
Coordinate with contractors and vendors to ensure secure, compliant system implementations.