Systems Administrator – Tier II (24x7 Operations)

X Technologies, Inc. • San Antonio, TX

2d • Onsite

About The Position

Provides 24x7 Tier II systems administration and operational support for DDSB-managed enterprise services supporting DHA missions. This role resolves incidents, executes standard operational tasks, and escalates complex issues to Tier III engineering while maintaining service continuity.
About X Technologies, Inc. Founded in 1998 and headquartered in San Antonio, Texas, X Technologies, Inc. is a leading technology services provider specializing in engineering, manufacturing, cybersecurity, and test system development. We primarily support the Department of Defense (DoD) and various commercial clients, delivering innovative, mission-critical solutions that enhance security, efficiency, and operational readiness.

Requirements

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Data Science, Engineering, Mathematics, or a closely related discipline or equivalent practical experience (as permitted by the contract).
• Minimum 2 years of relevant experience supporting enterprise IT environments, with demonstrated work aligned to Tier 2 Level Systems Administration Support Services.
• At least one: A+, CND, or Network+.
• Alternate/equivalent certifications may be accepted with Government approval.
• Must be able to obtain and maintain Public Trust suitability and all required system access (e.g., CAC-enabled accounts) to perform duties.
• Shift work required to support 24x7 operations.
• Work is primarily on-site in San Antonio, TX; limited remote work may be allowed when authorized by the Government and mission requirements permit.
• Work may require after-hours, weekend, and/or on-call support as directed, including support during scheduled maintenance windows, high-impact incidents, vulnerability response actions, inspections, and surge periods.
• This position is aligned to applicable DoD Manual 8140.03 work role 451 (NIST: OM-SA-001); contractor personnel must meet DoD 8570.01-M baseline certification requirements and transition to DoD Manual 8140.03 work role requirements, including required training, knowledge, skills, abilities, and tasks, within Government-directed timelines.

Nice To Haves

• Microsoft 365 Certified: Fundamentals or Microsoft Certified: Azure Fundamentals.

Responsibilities

• Support the Tier 2 continuous operations mission by maintaining and troubleshooting enterprise products and services for on-premises and MED365 Cloud environments.
• Triage and resolve issues involving server patches, configurations, software faults, and scheduled maintenance, validating deployed security patches using approved Information Assurance tools.
• Manage Active Directory user and group objects, restore directory objects, and support mobile computing and end-user devices under established governance.
• Identify and troubleshoot Enterprise Management issues related to servers, patches, and data-at-rest encryption services.
• Support cloud and tenant environments by managing user access, permissions, and monitoring resource usage to ensure secure and reliable operations.
• Provide site administrator support and enterprise monitoring for Group Policy Objects, including initial troubleshooting and security group assignments.
• Perform routine systems administration tasks on enterprise servers, including account unlocks, data recovery actions, and enterprise software password management.
• Remotely access government equipment to resolve issues and escalate unresolved problems to Tier 3, providing clear de-escalation when issues are resolved.
• Monitor enterprise assets using approved monitoring tools to maintain service availability and detect performance or outage conditions.
• Produce and distribute outage-related documentation, including downtime reports, SITREPs, and after-action products, for significant service interruptions.
• Document incidents, outages, and resolutions within the ticketing system for both on-premises and MED365 Cloud environments.
• Support MED365 eDiscovery activities related to data collection, preservation, review, and disposition for investigations and compliance events.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and professional development support.
• Collaborative work environment with a focus on innovation and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level