Systems Administrator V

TX-HHSC-DSHS-DFPS • Austin, TX

2d

About The Position

The SYSTEMS ADMINISTRATOR V is the team lead. Providing support and guidance to the team.
They perform advanced (senior level) systems administration work. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Employees at this level may independently perform the most complex systems administration work.
 Essential Job Functions:
• Oversee and provide guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks. (15%)
Deskside Support Automation Services include desktop installation, troubleshooting support, escalated/referred Help Desk operations, change management services, TIERS workstation platform and end-user application troubleshooting and resolution, field testing and pilot participation for CIT, technical documentation for end-user processes, research development services, technology training, and virus/Trojan/malware threat-response and remediation. (15%)
• Recertifying TXACCESS AD Accounts. (15%)
• Monitoring and managing AD ‘privileged’ groups & user accounts on TXACCESS. (15%)
• Mentoring team members on difficult or complex issues. (15%)
• Develop, analyze, and maintain system design procedures, system codes, test procedures, and quality standards. • This position performs and assists the other team members in roll-on of all new hire positions. (10%)
• This position performs and assists the other team members in rolling off vendor employees that are no longer employed within 48 business hours to ensure we do not receive an IRS audit finding for not processing the roll off in a timely manner. (5%)
• These staff require non-traditional troubleshooting and service support as they may use specialized hardware and software. (5%)
• This staff must be knowledgeable in printer and network administration. (5%)

Requirements

• Knowledge of personal computer hardware and software
• Ability to train others on technical issues and/or agency procedures
• Ability to oversee the work of others and coordinate work assignments
• Ability to communicate effectively either verbally or through written correspondence information to technical and not-technical staff.
• Ability to establish and maintain effective working relationships with others including management, co-workers, subordinates and customers.
• Ability to interact with all levels of staff
• Ability to work independently in a fast-paced environment
• Ability to prioritize and manage heavy workloads
• Five years of experience supporting desktop operating systems and hardware in a local or wide area network.
• Previous leadership roles.
• Experience providing hands on technical support with customers on computer hardware and software issues with an emphasis on excellent customer service.
• High School diploma or GED required, or higher. Experience can be considered in lieu of training.

Nice To Haves

• CompTIA A+ Certification preferred but not required.
• Computer/Technical course completion or training preferred but not required.

Responsibilities

• Oversee and provide guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks.
• Deskside Support Automation Services include desktop installation, troubleshooting support, escalated/referred Help Desk operations, change management services, TIERS workstation platform and end-user application troubleshooting and resolution, field testing and pilot participation for CIT, technical documentation for end-user processes, research development services, technology training, and virus/Trojan/malware threat-response and remediation.
• Recertifying TXACCESS AD Accounts.
• Monitoring and managing AD ‘privileged’ groups & user accounts on TXACCESS.
• Mentoring team members on difficult or complex issues.
• Develop, analyze, and maintain system design procedures, system codes, test procedures, and quality standards.
• This position performs and assists the other team members in roll-on of all new hire positions.
• This position performs and assists the other team members in rolling off vendor employees that are no longer employed within 48 business hours to ensure we do not receive an IRS audit finding for not processing the roll off in a timely manner.
• These staff require non-traditional troubleshooting and service support as they may use specialized hardware and software.
• This staff must be knowledgeable in printer and network administration.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED