Systems Administrator

CNWR•Toledo, OH

16h•$52,000 - $77,000•Hybrid

About The Position

Do you like being the person who can walk into a messy situation, calmly untangle it, and leave things better than you found them? Do you enjoy owning hard problems, moving quickly, and still doing it the right way (secure, correct, documented)? CNWR is looking for a Senior Systems Administrator/Engineer to take point on complex and emergency tickets, lead technical project work, and help raise the bar for the whole team. You’ll work on real problems that matter: escalations, servers, networks, onboarding, and higher-impact projects You’ll be trusted: you’ll be the person other techs and leaders lean on when things get serious. You’ll grow influence: you’ll train and mentor others and contribute to how CNWR delivers support and projects You’ll be part of a tight-knit team that values communication, respect, client focus, and a “firefighter mentality” (prepared, calm, effective).

Responsibilities

Handle escalations from Tier 2 and Tier 1 technicians, de-escalating accordingly.
Install, configure, and validate client systems, hardware, and software.
Implement long term and thought out solutions to reduce rework and improve client satisfaction.
Follow documentation and checklists to ensure work meets scope and standards.
Communicate clearly with clients during work to set expectations and reduce surprises.
Document completed work, configurations, and procedures in CNWR systems.
Coordinate schedules and onsite needs with the Project Lead and Service Manager.
Escalate blockers, risks, or scope concerns early so work stays on track.
Stay current on CNWR tools, processes, and modern technology standards.
Educate team members on CNWR tools and usage, improvements, and changes.