Systems Analyst / Programmer

SAIC•Oklahoma City, OK

10h

About The Position

Under general supervision, configures Commercial Off-The-Shelf (COTS) applications and responds to help desk tickets in accordance with documented procedures. Assists in the configuration and deployment of new systems as required, ensuring accuracy and consistency throughout the implementation process. Regularly updates management on project status. Performs application administration duties, including monitoring, logging, and reporting on application performance and capacity utilization. Identifies potential issues and recommends system enhancements to improve functionality and efficiency. Prepares and verifies job execution programs to ensure proper operation. Provides application administration support for FAA applications, ensuring high availability and reliability. Participates in scheduled on-call support during assigned weeks, as communicated in advance by the government team lead. A successful candidate will demonstrate strong attention to detail, ensuring that all configurations, documentation, and support activities are thorough, precise, and compliant with established procedures. Support must include, but is not limited to the following: User-id creation/deletion/activation/deactivation/locks/unlocks Monitor incoming ticket queue and work or route tickets as they arrive Centralized processing job troubleshooting Weekly migration support End-of-month support Year-end support Release support Daily Checklist and monitoring user configured processing jobs Daily “Concurrent Manager” exports support, for middle tier configurations in the Oracle E-Business Suite Oracle E-Business Suite workflow support Outage notification processes Oracle E-Business Suite application system administration tasks, including but not limited to setup and/or validation of profile options, concurrent managers, security, user account, password resets, workflow, request groups, menus, responsibilities and instance validation Centralized data warehouse job troubleshooting

Requirements

Bachelor’s degree in computer science, information systems, or other related discipline.
Four years of progressive experience in computer programming and analysis in broad based IT settings, including contemporary computer hardware and programming languages.
Must demonstrate good communication skills and the ability to work independently or under general direction only.
Strong attention to detail

Responsibilities

Configures Commercial Off-The-Shelf (COTS) applications
Responds to help desk tickets
Assists in the configuration and deployment of new systems
Updates management on project status
Performs application administration duties
Monitors, logs, and reports on application performance and capacity utilization
Identifies potential issues and recommends system enhancements
Prepares and verifies job execution programs
Provides application administration support for FAA applications
Participates in scheduled on-call support
User-id creation/deletion/activation/deactivation/locks/unlocks
Monitor incoming ticket queue and work or route tickets as they arrive
Centralized processing job troubleshooting
Weekly migration support
End-of-month support
Year-end support
Release support
Daily Checklist and monitoring user configured processing jobs
Daily “Concurrent Manager” exports support, for middle tier configurations in the Oracle E-Business Suite
Oracle E-Business Suite workflow support
Outage notification processes
Oracle E-Business Suite application system administration tasks, including but not limited to setup and/or validation of profile options, concurrent managers, security, user account, password resets, workflow, request groups, menus, responsibilities and instance validation
Centralized data warehouse job troubleshooting