Systems Analyst - Senior (Application Portfolio Management)

UPMC•Pittsburgh, PA

19h•Remote

About The Position

UPMC is looking for a Systems Analyst Senior to join their team. This position will be Fully remote however will have available office space if preferred to work on-site. UPMC is looking for a Systems Analyst Senior to join the IT Service Management team. If you are enthusiastic about facilitating meaningful technology and portfolio decisions, enjoy working with complex data, and thrive at the intersection of business and IT, this role offers the opportunity to directly influence how enterprise technology investments are evaluated and governed.

Requirements

Typically requires 5+ years of experience in IT analysis, application support, portfolio, or governance-related roles.
Strong understanding of application lifecycles, ownership models, and portfolio concepts.
Ability to navigate ambiguity and incomplete data while driving clarity through standards and governance.
Highly driven, self-motivated, and able to work independently and collaboratively.
Demonstrates strong facilitation, communication, and stakeholder management skills.
Ability to translate between business and technical audiences effectively.
Act 34 Clearance
ServiceNow CSA or CIS-ITSM preferred (or willingness to pursue)

Nice To Haves

IT Service Management experience or Application Portfolio Management experience.
Experience working with ServiceNow (ITSM, CMDB, APM exposure preferred).
Experience supporting governance, portfolio, or decision forums.
Healthcare IT experience.

Responsibilities

Application Portfolio Management & Stewardship: Maintain decision-grade application portfolio records within ServiceNow. Ensure business and IT application ownership is identified, current, and engaged. Coordinate application lifecycle intent updates (e.g., invest, tolerate, retire) in alignment with governance processes. Support application tiering, segmentation, and portfolio grouping activities. Track lifecycle progress, review dates, and documented outcomes over time.
Portfolio Decision Enablement: Prepare application context to support renewal, enhancement, integration, and rationalization discussions. Identify missing or inconsistent information that blocks effective portfolio decisions. Document portfolio decisions, rationale, and defined revisit points in ServiceNow and related artifacts. Support rationalization analysis cycles as defined by portfolio governance.
Business Service Alignment (Foundational Support): Support a time-bound foundational alignment of applications to approved Business Services to establish a decision-ready portfolio baseline. Validate application-to-service alignment and identify service definition issues that materially impact portfolio decisions. Surface gaps, overlaps, or misalignment for review by APM and service owners.
Rationalization & Lifecycle Support: Identify rationalization candidates using agreed governance criteria. Flag applications requiring improved dependency confidence for governance awareness. Support safe retirement planning activities (planning and analysis only; execution owned elsewhere). Coordinate lifecycle-related inputs across stakeholders without assuming operational ownership.
ServiceNow Platform Enablement: Maintain APM-related fields, views, reports, and portfolio data standards in ServiceNow. Partner with ServiceNow platform teams to improve usability, data quality, and decision support. Build and maintain portfolio dashboards and views focused on enabling decisions rather than operational metrics. Support governance workflows tied to portfolio events and lifecycle changes.
Data Quality, and Process Improvement: Demonstrate a proficient understanding of the application lifecycle. Maintain high standards of data quality, validity, and confidentiality. Identify opportunities for process improvement related to portfolio, lifecycle, and governance workflows. Create and maintain documentation supporting portfolio processes and standards.
Cross-Functional Collaboration & Communication: Work with Enterprise Architecture to support onboarding outcomes and standards alignment. Coordinate with CMDB/ITOM teams to consume dependency and discovery outputs, without owning technical discovery or remediation. Communicate clearly and effectively in written and verbal form to support collaboration and decision-making. Mentor less experienced team members and contribute to a team-first culture.
Training, Self-Development, and Professional Growth: Develop training materials and provide guidance related to portfolio processes and ServiceNow capabilities. Participate in ongoing training, self-study, and professional development to stay current with industry and organizational trends. Seek and incorporate feedback from senior team members to improve performance and effectiveness.
May interact with vendors as needed to support portfolio-related initiatives.
May support coordination of tasks related to system integration and validation activities.
Performs other duties as assigned.
Performs in accordance with system-wide competencies and behaviors.
May be required to participate in a standby rotation, providing 24x7 availability during assigned periods.