Systems Analyst: IT Support, Information Technology

University of TennesseeChattanooga, TN
11d

About The Position

The Systems Analyst position with a focus on IT Support is an entry level analyst position responsible for assisting with the support, analysis, and implementation of business processes and technology solutions within Enterprise Systems. This role ensures high-quality support services are provided for both functional and technical responsibilities. The analyst assists in requirements gathering, documentation, customer support, ticket management, training, problem-solving, and other tasks defined by leadership to ensure effective solutions that meet technical standards and business process needs.

Responsibilities

  • assisting with the support
  • analysis
  • implementation of business processes and technology solutions within Enterprise Systems
  • requirements gathering
  • documentation
  • customer support
  • ticket management
  • training
  • problem-solving
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