Systems and Integration Analyst

Associa • Richardson, TX

10h • Hybrid

About The Position

We’re looking for a proactive and adaptable Systems & Integration Analyst to
join our IT team. This role blends systems analysis, project coordination,
technical implementation, and user support. The ideal candidate thrives in
dynamic environments, balancing multiple priorities across system migrations,
training, documentation, and user adoption initiatives.  You’ll play a key role
in integrating recent acquisitions into our technology stack.  This role will
also be the onsite technical contact during the deployment of those
technologies.

You will work with the existing acquisition IT staff to assess the needs of the
business, align it with our transition plan, support users through the change
moment, and ensure that our technical rollouts are timely, well-documented, and
low impact.  Travel is required as needed.

Requirements

• Ability to translate technical details into simple, user-friendly language.
• Skilled at managing multiple concurrent projects and deadlines.
• Empathetic and effective in guiding users through technology transitions.
• Strong understanding of IT systems, networks, and protocols.
• Accountable, adaptable, detail-oriented, and goal-focused.
• Bachelor’s Degree in Information Systems, Computer Science, or equivalent hands-on experience.
• 4–8 years of directly related experience in systems analysis, IT implementation, or integration.
• Knowledge of Microsoft operating systems (Windows 10, 11, Server 2016/2019).
• Experience with Active Directory, Office 365, Intune, Entra, MFA, and cloud-based systems.
• Familiarity with TCP/IP, DHCP, DNS, and network troubleshooting.
• Familiarity with endpoint security, firewalls, and VPN (Meraki, Palo Alto, Sonicwall).
• Experience managing and deploying telephony migrations, phone number porting, VOIP, Webex, ATA, etc.
• Strong troubleshooting, documentation, and customer service skills.

Nice To Haves

• Relevant industry certifications (Microsoft, Network+, A+, ITIL) preferred.

Responsibilities

• Install, configure, and maintain computer hardware, software, networks, and mobile devices.
• Provide tier 2 technical support, troubleshooting, and service restoration during project go-live efforts.
• Participate in system migrations of acquisitions, and integrations across platforms such as Active Directory, O365, network, and telephony systems.
• Coordinate deployments, user transitions, and post go-live support.
• Collaborate with internal engineers and project teams to ensure a smooth implementation.
• Track and manage project timelines to ensure deliverables are completed on schedule.
• Draft, review, and distribute project communications and deployment documentation.
• Manage training logistics and go-live support across multiple time zones and user groups.
• Maintain organized records, tracking sheets, and documentation for audits and operational transparency.
• Coordinate, develop, and deliver user migration training materials and sessions (onsite, remote, and virtual).
• Support user adoption with empathy and clear communication.
• Update internal documentation and knowledge base materials.

Benefits

• You’ll be part of a collaborative and innovative IT team that values clear communication, user experience, and operational excellence. If you’re passionate about technology, enjoy bridging the gap between systems and users, and excel at managing change — we want to hear from you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level