Systems Design Engineering Manager

Emerson • Austin, TX

22h

About The Position

The Americas Customer Centric Solution (CCS) Senior Engineering Manager is accountable for leading a team of engineers to successful outcomes on complex integrated tests, measurement, or automation systems for delivery to our customers. They spend most of their time coaching and developing their team towards successful planning, execution and delivery of integration projects or consulting efforts while monitoring and managing the portfolio of projects with sales. The successful Americas CCS Senior Engineering Manager is people and efficiency driven, matching their individuals’ career and personal growth goals with incoming projects business need for an engaged and impactful team while looking for ways to improve project timelines and cost without sacrificing quality or customer satisfaction. The Americas CCS Senior Engineering Manager will manage a highly motivated and experienced team of engineers and consultants as they lead some of NI’s largest customers through the journey of the definition, development, and delivery of test and measurement solutions. They are instrumental in helping the team evolve and expand by creating and refining techniques and processes and influencing specialization areas, therefore, experience communicating with various stakeholders and clients from sole contributor to Executive across multiple disciplines - Engineering, Sales, Clients will be valued. Their ability to quickly build credibility and trust for effective coaching and collaboration towards mutual outcomes will drive success. IN THIS ROLE, YOU WILL: Lead team engineers towards effective execution and delivery of Services and Solutions in collaboration with key sales, business unit, research and development, and manufacturing stakeholders that maximizes customer success and company growth and profitability. Ensures appropriate staffing on projects based on team skillset and availability for scope and schedule of projects. Ensure ownership and accountability for solution delivery with a focus on-time delivery, expenses, scope and quality while removing obstacles to move things forward and working with service delivery partners to increase capacity and scale. Managerial point of contact for escalation to move things forward and elevating to stakeholders as needed. Drive customer focus and insight with team through visiting key customers to reassure success and services value delivered providing feedback and insight to NI sales account strategy for services and solutions positioning and delivery. Shadows team during engagements for real-time coaching and feedback to achieve NI and Customer success objectives. Guides CCS strategy for local accounts through encouraging and enabling team to provide technical and customer insight from engagements to sales account managers. Recruit and retain an impactful and engaged team having a network and pipeline of top project management and engineering talent. Ensures proper onboarding of new staff while creating an environment within teams that inspires mastery of project management, technical, and industry/application skill, development of others, and customer centric thinking. Consistently looks for opportunities to reward performance and active applies performance management for a well-balanced team. Align with cross-functional leaders and functions for strong collaboration and influence for seamless customer delivery and experience. Builds trusted relationships with regional sales staff and leadership to understand and influence CCS strategy. Works across countries/regions as needed for collaboration on projects and local strategy execution Understand and leverage metrics for data driven decision making to balance and forecast team costs and utilization towards demand and projected revenue impact. Learns and applies quantitative and qualitative data techniques to drive internal and customer stakeholders to action. WHO YOU ARE: You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You promote a sense of urgency and establish and enforce individual accountability in the team. You use knowledge of the organizational culture to achieve objectives. You model collaboration across the organization.

Requirements

• A bachelor’s degree or master’s degree in electrical engineering, computer science, or related discipline
• 10 years of relevant industry experience
• 5 years of experience managing teams of engineers and/or project managers
• Willingness to travel domestically up to 25% of the time.
• Excellent verbal, written, interpersonal communication skills.
• Fluency in English
• Experience in managing development and delivery of NI Platform based systems and solutions
• Strong technical and executive communication skills.
• Demonstrated ability to lead, coach, and work effectively with teams.
• US Person (US Citizen or Green Card) ONLY, ability to oversee ITAR projects and qualify for DoD Clearances
• Authorized to work in the United States without sponsorship now and in the future
• Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
• MUST be US Citizen or possess a Green Card

Nice To Haves

• MBA and equivalent work experience.
• System Design and integration experience Like Instrumentation, rack and cabling etc

Responsibilities

• Lead team engineers towards effective execution and delivery of Services and Solutions in collaboration with key sales, business unit, research and development, and manufacturing stakeholders that maximizes customer success and company growth and profitability.
• Ensures appropriate staffing on projects based on team skillset and availability for scope and schedule of projects.
• Ensure ownership and accountability for solution delivery with a focus on-time delivery, expenses, scope and quality while removing obstacles to move things forward and working with service delivery partners to increase capacity and scale.
• Managerial point of contact for escalation to move things forward and elevating to stakeholders as needed.
• Drive customer focus and insight with team through visiting key customers to reassure success and services value delivered providing feedback and insight to NI sales account strategy for services and solutions positioning and delivery.
• Shadows team during engagements for real-time coaching and feedback to achieve NI and Customer success objectives.
• Guides CCS strategy for local accounts through encouraging and enabling team to provide technical and customer insight from engagements to sales account managers.
• Recruit and retain an impactful and engaged team having a network and pipeline of top project management and engineering talent.
• Ensures proper onboarding of new staff while creating an environment within teams that inspires mastery of project management, technical, and industry/application skill, development of others, and customer centric thinking.
• Consistently looks for opportunities to reward performance and active applies performance management for a well-balanced team.
• Align with cross-functional leaders and functions for strong collaboration and influence for seamless customer delivery and experience.
• Builds trusted relationships with regional sales staff and leadership to understand and influence CCS strategy.
• Works across countries/regions as needed for collaboration on projects and local strategy execution
• Understand and leverage metrics for data driven decision making to balance and forecast team costs and utilization towards demand and projected revenue impact.
• Learns and applies quantitative and qualitative data techniques to drive internal and customer stakeholders to action.

Benefits

• We provide a market-leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more.
• Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level