Systems Engineer II

DigitalOcean•Seattle, WA

2d•$107,000 - $134,000•Remote

About The Position

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world. We want people who are passionate about optimizing and troubleshooting data center hardware at mega-scale so our customers don’t have to worry! Reporting to the Manager of Infra Machines Design, you will act as the team lead for sustaining engineering efforts for the hardware infrastructure of the DigitalOcean server fleet. The ideal candidate will be eager to face new challenges as DigitalOcean continues to scale its data center footprint and infrastructure cloud capacity and explore new technologies and capabilities to bring to our customers, providing top-tier support for our hardware and firmware in the DO fleet.

Requirements

Technical Degree (BS Computer Science/Engineering) or equivalent practical experience
Hands-on experience operating a cloud infrastructure at mid-tier scale or better
An in-depth understanding of server hardware, firmware, and infrastructure
Strong knowledge in troubleshooting techniques, Python and BASHExtra points for JTAG debugging / Firmware troubleshooting / Wire sniffing experience
Clear communication and collaboration across key stakeholders An insatiable passion for constant improvement

Nice To Haves

JTAG debugging
Firmware troubleshooting
Wire sniffing experience

Responsibilities

Act as technical lead for the Sustaining Engineering team in the Infra::Machines::Design Organization
Support server hardware, cabling, and networking hardware throughout its operational lifecycle Monitor the #machines channel and MACHINES JIRA project for issues and drive them to resolution
Participate in 24/7 on-call rotation with other members of the team
Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components
Develop and maintain standards and practices for DigitalOcean hardware operations
Work closely with the Qualification team, Firmware team, Fleet Lifecycle Engineering team (FLE), Foresight team, and Infrastructure Services team to resolve issues in tooling, firmware packages, hardware components, and other operational concerns
Liase with DCOPS teams to develop, deliver, and support hardware-related runbooks
Liase with vendor support teams regarding hardware and firmware issues and drive issues to resolution Identify gaps in tooling and operational processes and engage appropriate peer teams to close gaps
Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operationsCoordinate with Ops teams on monitoring thresholds, failure modes and alerting
Assist in troubleshooting cause of failures and work to prevent them in the future Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them

Benefits

We prioritize career development.
At DO, you’ll do the best work of your career.
You will work with some of the smartest and most interesting people in the industry.
We are a high-performance organization that will always challenge you to think big.
Our organizational development team will provide you with resources to ensure you keep growing.
We provide employees with reimbursement for relevant conferences, training, and education.
All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We care about your well-being.
Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few.
While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees.
The salary range for this position is based on market data, relevant years of experience, and skills.
You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance.
We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.