Systems Engineer - MSP

Advanced Intelligence Engineering LLC•Wheaton, IL

49d

About The Position

Advanced Intelligence Engineering is a Managed IT Services Provider in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions. The Systems Engineer designs, recommends, and delivers exceptional IT solutions projects to our managed clients.

Requirements

Minimum 5+ years' experience in IT systems engineering, with strong preference having worked at least 2 years at an MSP
Strong written and verbal communication skills, ability to explain complex technical issues simply
Strong troubleshooting and critical thinking skills, ability to take ownership of problems
Strong attention to detail and planning capabilities
Ability to uphold AIE’s core values: Achieving the Un-thinkable, Pursue Relationship Building, Reliably Reliable, Integrity When No one Sees

Nice To Haves

Possess one or more of the following certifications: Microsoft Certified Azure Fundamenta ls, MS Certified Security/Compliance/Identity Fundamentals VMWare Certified Professional

Responsibilities

Design and deploy servers in on-premises and cloud environments, using VMWare, Microsoft Server 2016/2019/2022/2025, and Microsoft Azure
Implement and maintain local area networks, including switching, routing, firewalls, and configuration of remote access and site-to-site VPNs
Document new client networks as a part of the onboarding process
Provide professional and responsive client communication and coordination throughout project engagements
Serve as top tier of escalation for complex desktop, server and network issues
Develop and execute test plans to check infrastructure and system performance
Develop best practices standards for client systems
Work with Service Delivery Manager to recommend technical direction for managed IT services offerings
Work with sales team to scope and present projects and network assessments for both new sales and existing clients
Work with other professional services team members to review and continuously improve standard operating procedures and best-practice workflows
Provide technology leadership and mentoring to technical staff