Systems Integration Specialist, University Advancement

Wake Forest University•Winston-Salem, NC

22h

About The Position

The Advancement Systems Integration Specialist is responsible for planning, executing, and managing systems integration projects including the development of requirements and specifications, designing the architecture and configuration of systems, developing and testing system integration code, implementing and deploying the solution, and providing technical support for integrations. This position ensures the smooth flow of data between systems, supports critical business processes, and collaborates with technical and non-technical stakeholders. The Specialist also provides backup support to the Business Systems Analyst, contributing to the overall effectiveness of the Advancement Operations team. This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Requirements

Bachelor's degree in Information Systems, Business Administration, or a related field and a minimum of two years of relevant experience required.
Strong understanding of database concepts and data management principles.
Experience with CRM systems (e.g., Blackbaud CRM) and other enterprise systems.
Proficiency in data manipulation and query languages (e.g., SQL).
Excellent analytical, problem-solving, and troubleshooting skills.
Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical users.
Strong customer service orientation and commitment to user satisfaction and empowerment.
Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
Demonstrated ability to work both independently and collaboratively.

Nice To Haves

Experience with system integration tools and technologies (e.g., APIs, ETL processes).
Knowledge of fund accounting principles and practices in a higher education setting.
Experience with project management methodologies.
Familiarity with higher education advancement practices.
Experience with integration platforms or middleware (e.g., Brightvine – Data Link, Zuri Group - Velocity).
Experience with working with online giving platforms (e.g, GiveCampus, iModules, Gravyty).

Responsibilities

Implements, configures, and maintains integrations between University Advancement systems (e.g., CRM, giving platforms, financial systems) using established tools and technologies.
Monitors data flow, identifies and troubleshoots integration issues, and implements solutions to ensure data accuracy and consistency.
Designs, develops, and tests systems integrations in consultation with Advancement technical teams, ensuring adherence to data standards and security protocols.
Manages and optimizes fund-related workflows, including the creation, designation, and allocation of gifts, ensuring compliance with university policies and donor intent.
Works collaboratively with the Business Systems Analyst and other stakeholders to document and analyze fund business processes, identifies areas for optimization, and contributes to projects involving system enhancements, upgrades, and implementations.
Contributes to the development and implementation of system enhancements to support efficient fund processing and reporting.
Supports data quality initiatives by identifying and resolving data discrepancies related to system integrations and fund information.
Contributes to the development and documentation of data standards, policies, and procedures to ensure data integrity across integrated systems.
Provides backup support to the Business Intelligence Analyst, assisting with tasks such as requirements gathering, report generation, and end-user ad-hoc request support as needed.
Develops and maintains documentation related to system integrations, fund workflows, and related processes.
Assists in the development and delivery of training to end-users on new or updated systems and processes.