Systems Manager, ETS Service Desk and Operations
About The Position
Con Edison is seeking a dynamic and forward-thinking systems manager to lead our IT Digital Workplace Experience Service Desk and Operations team. In this pivotal role, you will oversee both internal staff and managed service provider partners to deliver exceptional services across the organization. This role oversees the Service Desk, Incident Management, Network Operations Center (NOC), end user asset management, and IT lab responsible for workstation images and packages. The ideal candidate will drive innovation and continuous improvement, ensuring a seamless and high-quality services for all employees while championing best practices in service desk and operations.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
