Systems Product Manager - Shared Services

STANCIL•Concord, NC

About The Position

The Systems Product Manager serves as the internal product expert and systems project manager for assigned business platforms (Bolt, PiecePay, Sage Intacct). This role combines deep product ownership with full lifecycle project management: defining requirements, building project teams, managing scope, timelines, risks, and dependencies, while also driving system adoption, documentation, training, and escalation resolution. This role manages 2-3 concurrent system initiatives at any given time and operates with a high degree of autonomy. The Systems Product Manager independently convenes cross-functional meetings, drives stakeholder decision-making, and reports progress without requiring IT Director involvement for day-to-day execution. This role is designed for a hands-on delivery leader who both manages projects and directly owns system outcomes through documentation, training, testing, and escalation resolution.

Requirements

3+ years of experience in a technical product, support, QA, systems implementation, or IT project management role
Demonstrated experience leading full lifecycle projects (requirements through delivery and adoption)
Strong working knowledge of project management methodologies (Agile, Waterfall, or hybrid)
Technology-savvy: comfortable navigating APIs, staging environments, and development workflows (coding not required)
Excellent communicator capable of translating complex technical concepts into business outcomes
Proven ability to manage cross-functional teams and competing priorities

Nice To Haves

Experience in construction, trades, or field service industries preferred
Experience with Bolt by ECI, Sage Intacct, or similar trade or ERP platforms
Background in residential or commercial construction operations
PMP, CAPM, or similar project management certification

Responsibilities

Serve as the internal product owner and subject matter expert across assigned systems (Bolt, PiecePay, Sage Intacct)
Own escalated tickets from the Help Desk for feature requests and bug triage (not Tier 1 troubleshooting)
Perform functional testing, validation, and bug triage prior to vendor escalation
Translate user needs and feedback into clear business and technical requirements
Monitor vendor releases and manage internal communications around changes and new features
Coordinate with Data Team, IT, or software vendors to resolve issues and report findings back to stakeholders
Lead 2-3 concurrent projects end-to-end, including: Defining business objectives, scope, and success criteria Gathering and documenting business and technical requirements Building project teams and assigning roles and responsibilities Creating project plans, schedules, dependencies, and critical paths Managing scope, risks, issues, and change control Facilitating stakeholder alignment and decision-making across departments Driving execution, tracking progress, and ensuring on-time delivery Conducting post-implementation reviews and lessons learned
Manage initiatives across IT, Operations, Finance, Field Operations, and Data teams with full autonomy to convene meetings and drive decisions.
Develop and maintain SOPs, system documentation, and quick-reference guides
Design and deliver training programs and onboarding for assigned systems
Build and maintain knowledge base content to reduce repeat issues
Lead change management communications and user readiness efforts for system rollouts
Other related duties as assigned.