Systems Support Specialist

Trimble Inc. • Lake Oswego, OR

2d

About The Position

Optimize the Construction Lifecycle as a Systems Support Specialist! Backend, technical, systems support? Are you looking for an opportunity to combine a variety of skills and disciplines on a daily basis? Passionate about improving processes and helping both customers and internal/external teams reach their potential? About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. About Our Division: Trimble Viewpoint construction software solutions, part of Trimble Connected Construction, allow contractors to better manage their projects, processes and people, using the data gathered to lower risk and improve margins. With more than 40 percent of the ENR 400 on our platforms, Trimble Viewpoint innovations are transforming the construction industry by connecting operations across financial and HR systems, project management tools and mobile field solutions. What Makes This Role Great: In this role, you will be the critical link between our innovative software and the customers building the world's infrastructure. You will manage diverse technical landscapes—from SQL administration to cloud migrations—directly ensuring the stability and performance of systems that keep the construction industry moving forward.

Requirements

• Knowledge of Active Directory, Windows Server administration, managing users, Group Policies, Security and permissions.
• Strong knowledge of SQL Server Database Administration and relational database concepts.
• Demonstrated knowledge of basic networking concepts and terminology.
• Moderate knowledge of Scanning, Printing software installs and troubleshooting.
• Working knowledge of basic standard software such as: MS Office suites, Adobe suites, multiple Windows OS platforms, SMTP,IMAP.
• Software deployment,upgrade,migration experience
• Experience with Virtual deployments (VMware, Hyper-V, KVM, or similar).
• Understand networking concepts such as routing, gateways, remote connectivity, and some network administration including VPN configuration.
• Soft Skills such as Communication, Teamwork, Adaptability, Problem-Solving, Creativity, Work Ethic, Interpersonal Skills, Time Management.
• Bachelor’s degree, preferably major in computer science or relevant experience.

Responsibilities

• Systems support specialist is responsible for resolving system-related issues; monitoring and performance tuning in both self-hosted and cloud-deployed Viewpoint environments. This role serves as a support liaison between Viewpoint, third-party vendors and our customers
• Provide telephone, and Internet support to customers who have questions or issues related to system configuration/setup, product functionality (attachments, scanning, printing, exporting), performance and hosted software services.
• Troubleshoot and solve technical issues including system performance, permissions, connectivity, login issues, and application errors.
• Provide expertise related to SQL Database Administration (back-ups, maintenance plans, user administration) for all Viewpoint product suites.
• Assist customers with Viewpoint software client/server environment (software upgrades, migration, and transformation).
• Effectively document and develop issues/Knowledge Base Articles and provide feedback from customers for use by Development in research and resolution of defects.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level