Systems Training Specialist

Willamette Dental•Hillsboro, OR

7d•$69,000 - $82,000

About The Position

The Systems Training Specialist will facilitate software systems training through virtual and live instruction. This position will also design and develop learning materials, programs, training curriculum, and other coursework as needed.

Requirements

Bachelor of Arts or Science degree in related field preferred OR minimum of three to five years of teaching or training experience, minimum three to five years of instructional design and/or curriculum planning.

Nice To Haves

Healthcare experience desirable.

Responsibilities

Facilitate learning through classroom training and virtual webinars to teach and guide employees in properly utilizing various computer programs and applications used in the organization’s daily operations.
Incorporate a variety of presentation methods to meet the needs of a diverse audience.
Manage software system training content and measures that support strategic initiatives.
Continually re-evaluate systems-based training and curriculum based on metrics and feedback; make revisions and updates to programs as needed.
Consult with key stakeholders regarding training successes and areas of opportunity for continuous improvement of software system training.
Evaluate software systems training by analyzing results, identifying training gaps and ways to enhance training effectiveness. Establish metrics to determine success of each training initiative.
Collaborate with IT to support the roll out of new systems, enhancements, and version updates.
Support troubleshooting and provide technical guidance for inquiries sent to clinical support.
Manage multiple training programs, coordinate schedule and resources as needed.
Facilitate electronic healthcare records training for new employees as needed.
Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company. Select appropriate instructional/educational delivery methods.
Develop facilitator, mentor and participant guides, job aids, training curriculum and other required coursework as needed.

Benefits

medical, dental and vision insurance
tuition reimbursement
flexible spending accounts
401(k) retirement plan with 5% match
accidental death and dismemberment insurance
life insurance
voluntary disability insurance
commuter benefits
two complimentary pairs of Fig scrubs (clinical roles)
employee assistance program
Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually.
The Company’s PTO program combines vacation and sick leave, which is more generous than Washington State’s Sick Leave Law.
Employees in part-time roles working less than 40 hours per week will accrue PTO on a pro-rated basis.