T&H Performance Improvement Analyst (Remote NC)

Vaya Health

16h•Remote

About The Position

The primary purpose of this position is to provide administrative and operational support for Transition and Housing Department with a focus on quality improvement, process improvement, data, and performance reporting. The employee will structure, collect, compile, and analyze data and reports in order to support Transition and Housing operational standards and metrics. The employee will also utilize data and reports to assess for overall quality, program effectiveness, and outcomes for members. Employee will provide insight and recommendations in order to continually improve Transition and Housing operations. This position is organized, strong detail orientated, methodical, motivated and demonstrates good follow through.

Requirements

Knowledge, understanding, and application of principles related to Quality Improvement, Process Improvement, Lean Methodologies, and Performance Reporting
Establish and use quality metrics to drive change and deliver measured improvements
Knowledge of the business processes and workflows of the different teams within the Transition and Housing Department
Knowledge and understanding of Managed Care Organizations and contract requirements with the Department of Health and Human Services.
Skilled in Excel with very strong skills including but not limited to filtering, formulas, creation of charts and graphs, and pivot tables.
Skilled in data literacy and understanding of basic terms and concepts as well as experience creating and applying (i.e., understands measures, metrics, key performance indicators, outcomes, numerators, and denominators; can create rates, averages, percentages, frequencies, etc.).
Computer proficiency in e-mail, Microsoft suite applications i.e. Excel, Word, Process Mapping, PowerPoint, Power BI
Participate in and maintain T&H and Vaya trainings and proficiencies.
Exceptional interpersonal skills, highly effective communication ability, and the propensity to make prompt independent decisions based upon relevant facts
Excellent verbal and written skills
Detail oriented, able to organize multiple tasks and priorities, and to effectively manage projects from start to finish
Ability to demonstrate flexibility and adaptability based on changing priorities and improvement of processes
Ability to exercise balanced judgment in evaluating situations and making decisions, and to handle difficult or confrontational situations in a calm, consistent manner
Bachelor’s degree in sociology, psychology, or related field, including coursework in statistics, research methodology, computer science, continuous improvement and/or other coursework directly related to the work to be performed, and two (2) years of progressively responsible experience in gathering, editing, and analyzing data; or an equivalent combination of education and experience.
The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border.

Nice To Haves

Two + years of experience in the field of quality management/continuous quality improvement preferred
Lean, Six Sigma, Project Management, or related certification is preferred

Responsibilities

Collects and summarizes performance data, identifies opportunities for improvement, and presents findings
Analyzes current workflows and standards against performance data in order to assess for process adherence and makes recommendations for improvement
Improve quality and operational effectiveness by developing strategies and recommendations from findings associated with member record reviews, audits, spreadsheets, and surveys
Create and maintain Transition and Housing performance improvement initiatives required to meet national accreditation or regulatory performance improvement initiatives
Develop/edit/maintain report job aids and deliver training and coaching on existing and newly developed reports
Run and report out on process adherence reports
Communicate positively and energetically and is the day-to-day central receiver of feedback and questions about reports from Transition and Housing staff
Assist with the development, maintenance, and reporting of Leadership Dashboards ensuring information is provided to Transition and Housing Directors and VP monthly
Support ongoing performance measures by initiating measurable process improvement opportunities within T&H and collaborating with department leads
Partners with T&H Leadership to instill a Continuous Improvement Culture
Work with T&H Managers and Dept leadership to understand report content
Partner with T&H Leadership and other Departments as needed to support the Population Health and T&H data and outcomes strategy
Work closely with Process Improvement Manager, Population Health Data Managers and Business Analysts to identify and address barriers in technical T&H processes and documentation
Participate in organizational committees and work groups related to T&H data and quality.
Work with Subject Matter Experts & Process Improvement Manager to develop drafts of workflow standards and measurable performance metrics
Ensure operational reports are well developed and put into use in a timely way
Organize and work with others to submit any report modification or enhancements to Management Information Services
Work with process oversight workgroups to test new prototype reports, incorporate/address feedback
Support user acceptance testing strategies and execution plans
Assist in Transition and Housing Department tasks, as identified by your Supervisor