HCVR Table Games Dealer Training School (Part Time; Varied Shift)
About The Position
Harrah’s Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Table Games Dealer DEPARTMENT: Operations JOB GRADE/FLSA STATUS: H5 – Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Supervisor, Table Games Service; Dual Rate Supervisor, Table Games Service SUPERVISES: N/A JOB SUMMARY: Responsible for dealing table games as assigned in order to provide a courteous and entertaining experience for Harrah’s Cherokee Valley River Casino & Hotel guests. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Deal one or more games in order to provide guests with courteous and accurate service, and promote an entertaining environment; maintain department standards of game productivity Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity Demonstrate superior customer service skills by displaying outlined service behaviors at all times Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next Initiate courteous and friendly conversations with guests Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting Possess money-handling skills, count large sums of cash and exchange for table chips Possess a thorough working knowledge of all casino games certified to deal Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines Check for satisfaction and effectively resolve service breakdowns when they exist Exercise appropriate discretion in identifying situations that require management attention Provide game protection by keeping visual contact with all guests and game layout, and report any suspicious activity to the immediate supervisor Act as a role model; always present oneself as a credit to Harrah’s Cherokee Valley River Casino & Hotel Promote Caesars Rewards programs and card membership Create an atmosphere of luck and celebrate guests’ wins Provide a warm farewell and thank guests for visiting Delight our guests with outstanding service Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
Requirements
- High School Diploma or GED required
- FOR PART-TIME: Certificate of completion from an accredited Dealers School or equivalent required
- Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) preferred
- FOR FULL-TIME: Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) required
- Six months of live dealing experience required
- Must demonstrate the following essential knowledge and skills:
- Excellent oral and written communication skills
- Must be able to communicate with coworkers, supervisors, and guests
- Strong Math skills
- Attention to detail
- Neat, professional appearance with excellent personal hygiene
- Must be able to operate in stressful situations
- Must be able to lift 25 pounds, carry 5 pounds
- Must stand for long periods of time
- Must be able to maneuver to all areas of the casino
- Must be able to stoop, bend, reach, kneel, twist, and grip items
- Must be able to respond to visual and aural cues
- Must be able to read, write, speak, and understand English
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
- Must be able to work a flexible schedule including weekends, evenings, and holidays
Nice To Haves
- Proficient in Blackjack and at least 1 other major game (Craps, Roulette, Poker, or Baccarat) preferred
Responsibilities
- Deal one or more games in order to provide guests with courteous and accurate service, and promote an entertaining environment; maintain department standards of game productivity
- Provide gaming instructions to guests when requested or as assigned in order to encourage gaming activity
- Demonstrate superior customer service skills by displaying outlined service behaviors at all times
- Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next
- Initiate courteous and friendly conversations with guests
- Informed of daily information; build relationships by greeting guests with a warm, friendly verbal greeting
- Possess money-handling skills, count large sums of cash and exchange for table chips
- Possess a thorough working knowledge of all casino games certified to deal
- Documented strong knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines
- Check for satisfaction and effectively resolve service breakdowns when they exist
- Exercise appropriate discretion in identifying situations that require management attention
- Provide game protection by keeping visual contact with all guests and game layout, and report any suspicious activity to the immediate supervisor
- Act as a role model; always present oneself as a credit to Harrah’s Cherokee Valley River Casino & Hotel
- Promote Caesars Rewards programs and card membership
- Create an atmosphere of luck and celebrate guests’ wins
- Provide a warm farewell and thank guests for visiting
- Delight our guests with outstanding service
- Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
- Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
