Table Games Dual Rate Shift Manager

Caesars Entertainment • Chandler, OK

11h

About The Position

Description Essential Job Functions: Leads and supports table games dealers in order to create legendary customer service. Ensures the establishment and administration of accurate procedures and policies involving all operating activities including compliance with Iowa gaming rules and regulations. Maintains appropriate staffing levels according to volume of patrons. Keeps an ongoing inventory of gaming equipment and supplies; distributes and accounts for all gaming cards and dice per pit. Effectively computes casino win/loss figures. Reports pertinent information per shift for the Director of Gaming Operations review. Handles customer concerns quickly and efficiently. Supervises and trains Slots and Tables Games Supervisors and Assistant Gaming Operations Shift Manager. Management accountability for all team members for day to day and long term to include: hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation. Establishes a communications network for the purpose of relaying casino policies to employees. Possesses knowledge of company policies and handles employee concerns and needs as they arise. Maintains a high level of morale for all employees. Working knowledge of Table Touch, CMS and SDS systems. Possesses knowledge of different count systems and computer play with regard to casino scams and illegal gambling. Recommends policy changes according to necessity, and relays important information as situations arise. Coordinates with other operations leaders to achieve optimal operational effectiveness; reporting escalating issues as required. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Responsible for the operations of table games on an assigned shift. Displays a working knowledge of all table games, house rules, counting methods and procedures covering each. Assures that all coin and check racks are always filled. Settles disputes that arise from guests in the Table Games area, referring to those that are very difficult to the Casino Operations Assistant Manager, Casino Operations Manager, or the Director of Casino Operations. Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making Comp decisions. Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior. Observes problems or differences between Table Games employees and gaming guests and aids if necessary. Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits. Counsels, guides, coaches assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel. Make or recommend promotions, provides for safety and security, plans work Provides for safety and security Handling employees' complaints or grievances Recommends disciplinary action or disciplines employees Supervise and monitors’ work Monitors legal compliance with federal, state, and gaming laws All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”. Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures. Must be able to work a varied schedule including holidays, nights and weekends as needed. Must be able to work a reasonable amount of overtime when required. Perform other duties as assigned. Responsibilities Physical, Mental & Environmental Demands: Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks. Must be able to lift up to 40 pounds. Must be able to bend, reach, kneel, twist and grip items. Must be able to walk and be on feet for long periods of time. Must be able to respond calmly and handle many customers’ demands in a fast-paced environment. Responds to visual and aural cues. Must be able to memorize game rules and procedures. Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets. Must possess good manual dexterity for quick and accurate handling of chips, cards and money. Must have excellent vision (including peripheral) to protect the games. Must be able to read, verify and sign appropriate documents relating to the game in a small area. Qualifications Qualifications: High School diploma or equivalent required, college degree preferred. Must possess strong coaching and leadership skills. Demonstrated ability to communicate effectively, both verbal and written. Demonstrated ability to deal effectively with employees at all levels. Strong organizational and analytical skills. Computer literacy. Ability to handle complex and emotional issues. Act as a role model to other employees and always leads by example. Adhere to all regulatory, company and department policies an

Requirements

• High School diploma or equivalent required, college degree preferred.
• Must possess strong coaching and leadership skills.
• Demonstrated ability to communicate effectively, both verbal and written.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies

Responsibilities

• Leads and supports table games dealers in order to create legendary customer service.
• Ensures the establishment and administration of accurate procedures and policies involving all operating activities including compliance with Iowa gaming rules and regulations.
• Maintains appropriate staffing levels according to volume of patrons.
• Keeps an ongoing inventory of gaming equipment and supplies; distributes and accounts for all gaming cards and dice per pit.
• Effectively computes casino win/loss figures.
• Reports pertinent information per shift for the Director of Gaming Operations review.
• Handles customer concerns quickly and efficiently.
• Supervises and trains Slots and Tables Games Supervisors and Assistant Gaming Operations Shift Manager.
• Management accountability for all team members for day to day and long term to include: hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Establishes a communications network for the purpose of relaying casino policies to employees.
• Possesses knowledge of company policies and handles employee concerns and needs as they arise.
• Maintains a high level of morale for all employees.
• Working knowledge of Table Touch, CMS and SDS systems.
• Possesses knowledge of different count systems and computer play with regard to casino scams and illegal gambling.
• Recommends policy changes according to necessity, and relays important information as situations arise.
• Coordinates with other operations leaders to achieve optimal operational effectiveness; reporting escalating issues as required.
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Responsible for the operations of table games on an assigned shift.
• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
• Assures that all coin and check racks are always filled.
• Settles disputes that arise from guests in the Table Games area, referring to those that are very difficult to the Casino Operations Assistant Manager, Casino Operations Manager, or the Director of Casino Operations.
• Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees and 3) making Comp decisions.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
• Observes problems or differences between Table Games employees and gaming guests and aids if necessary.
• Recommends change in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.
• Counsels, guides, coaches assigned personnel in the proper performance of their duties.
• Prepares and coordinates the periodical performance review of assigned personnel.
• Make or recommend promotions, provides for safety and security, plans work Provides for safety and security Handling employees' complaints or grievances Recommends disciplinary action or disciplines employees Supervise and monitors’ work Monitors legal compliance with federal, state, and gaming laws
• All team members will follow the Everyone Greets Everyone (EGE) policy.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED