Table Games Supervisor- Full time, Table Games (Harrah's SoCal)

Caesars Entertainment•Valley Center, CA

1d•$32•Onsite

About The Position

Supervision of assigned Table Games on a specific shift, placing special emphasis on guest service and security of HRSC assets. Ensures integrity of game play and accurate rating, observation of guests. This position interacts positively and energetically with guests and team members.

Requirements

High School graduate or equivalent required.
Three years casino experience required, preferably in Table Games.
Must possess excellent customer relations, leadership, and communication skills.
Must be able to read, write, speak, and understand English.
Must be willing to work any day of the week and any shift, including holidays.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.
Must be able to lift to 40 pounds.
Must be able to bend, reach, kneel, twist and grip items.
Must be able to walk, stand, and be on feet for long periods of time.
Must be able to respond calmly and handle many customers’ demands in a fast-paced environment. Responds to visual and aural cues.
Must be able to memorize game rules and procedures.
Must be able to perform mathematical computations accurately.
Must possess good manual dexterity for quick and accurate handling of chips, cards and money.
Must have excellent vision, including peripheral and the ability to distinguish colors to protect the games.
Must be able to read, verify and sign appropriate documents relating to the game in a small area.
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.
Must be able to display basic leadership skills, ability to adapt to change and make sound decisions with limited information.

Nice To Haves

Dealing experience is preferred.
Knowledge of casino rules, regulations, and procedures pertinent to Pit operations is preferred.

Responsibilities

Supervision of table games on an assigned shift and Pit.
Displays a working knowledge of table games manual, procedures, house rules, jackpot payment procedures, card counting methods.
Issues playing cards and dice, logs and inspects for irregularities as required.
Safeguards company assets in work area.
Ensures uninterrupted table game play by monitoring check racks and game equipment.
Makes quick mathematical computations when determining winners and losers for the accurate collection and paying of bets.
Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Assistant Manager Casino Games or Table Games Manager.
Ensures guest development by 1) providing Family Style Service 2) making Comp decisions, 3) resolving guest issues using approved resources 4) accurately rating play.
Interacts positively with support departments to facilitate casino, hotel, food and beverage services as needed.
Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to Table Games Manager.
Supports Table Games dealers, responding quickly to calls for approval, guest service, or dealing error resolution.
Instructs dealers in the proper procedure and performance of their duties.
Provides for safety and security.
Monitors compliance with federal, state, and gaming laws.
Displays working knowledge of table games software and can make accurate computer entries.
Complies with Title 31 and AML requirements.
Remains knowledgeable of current property promotions and events, seeks opportunity to enhance guest experience by encouraging participation.