Tactical Operations Controller

Vista Global•Columbus, OH

About The Position

The Tactical Operations Controller works to streamline and improve the communication flow between OCC and flight crews. This role reports to the Head of OCC and will ensure that Crews are kept fully informed, and their operational questions or needs are addressed in a timely manner.

Requirements

2 years’ experience within Commercial Aviation Operations environment in at least one of the following or a combination thereof: Flight Operations or Ground Operations/Trip planning Crew and/or Aircraft Scheduling
Entrepreneurial skills with professional attitude & a strong business acumen
Team player, pro-active, service driven and out of the box thinking.
Strong love to detail combined with excellent communication skills is a must.
High customer/service orientation with cross cultural understanding.
Proficient with computer systems including MS Office Suite.
Worldwide Flight and/or Ground Operations Experience
Must have flexibility to work a variety of shifts including overnight shifts, weekends and holidays.

Nice To Haves

Aviation related studies and/or degree
Flight Dispatch License or Commercial Pilot License

Responsibilities

Crew Communications Ensure timely and efficient communication between Crew, OCC, and AM/CS.
Ensure all details about each flight are confirmed in GV (e.g., the slots match, permits are confirmed, the FPL is filed for the correct time, the flight package reached the crew and coordinating last minute adjustments to the FPL, when required).
Ensure that crew acknowledges their briefing and provide phone call out for changes to tasking that are time sensitive.
Flight Following Updating and maintaining the daily tactical log.
Maintaining full overview of all the flights for the current day.
Monitoring of crew briefing acknowledgements and making crew activations / wake-up calls as applicable by relevant AOC`s procedures.
Before each sensitive flight (ferry or revenue), check if the crew is ready, the aircraft is ready, that handling, fuel, catering are in place.
Be the first to raise an alert if anything may impact the trip.
Communicate aircraft movements to handlers, airports, or authorities (e.g., CBP) as required.
Live monitoring of non-ETOPS flights for significant weather changes enroute, volcanic activity and alternate aerodrome suitability.
Acting by immediately notifying the Duty Manager for further follow up when appropriate.
Ensure that GV has the appropriate movement records that trigger automated movement messages.
Tactical Control Keep a constant overview of flight movements and informing the relevant parties in case of deviations.
Monitoring and responding to phone calls, emails, and Webex chat messages.
Communicating any delays/deviations to OCC and AM/CS as needed and as soon as possible (WX, ATC regulations, maintenance, any other issues affect or may affect a flight).
When applicable, gather all relevant information and initiate the IRT call according to the ERP.
Flight Log Verification Review Prompt handling of day-of irregular operations while in coordination with the Duty Manager and other relevant teams.
ATFM restrictions Flight re-routing ATS FPL management Weather monitoring Managing all Ground arrangements and permits that are pending for the day of flight, or by nature fall onto the tactical phase of the preparation such as close-out messages, or ETA updates to CBP.