Talent & Agent Operations Cooridnator

Coldwell Banker Premier•Milford, DE

1d•$17 - $20

About The Position

Coldwell Banker Premier is seeking a detail-oriented and highly professional Office & Agent Operations Coordinator to support daily office operations while serving as the primary point of contact for agents, clients, and visitors. This is a cross-functional position that collaborates with leadership and operational teams across multiple offices within the Mid-Atlantic region. The role reports directly to the Vice President of Talent Attraction and the Area Manager and serves as the first level of operational support for sales associates in a fast-paced environment.

Requirements

1-2 years of recruiting or candidate pre-screening experience required
Administrative, office operations, or HR support experience preferred
Ability to multi-task effectively in a fast-paced environment
Comfortable conducting outreach, pre-screening candidates, and scheduling interviews
Strong organizational skills with attention to detail
Proficiency in Microsoft Excel and/or Google Sheets
Excellent verbal and written communication skills
Ability to handle sensitive and confidential information with discretion

Responsibilities

Serve as the primary point of contact for the Milford office, professionally welcoming agents, clients, and visitors
Manage incoming calls, correspondence, and general office communications
Serve as the first level of support for sales associate questions, escalating issues as appropriate
Maintain a professional, organized, and efficient office environment
Coordinate the onboarding of new real estate agents, including documentation, system setup, and orientation
Manage agent offboarding (de-hiring) processes in compliance with company and regulatory requirements
Set up and maintain agent compensation plans and related records
Coordinate agent insurance enrollment, changes, and documentation
Maintain accurate, confidential, and compliant agent records
Conduct outreach to prospective real estate agents
Pre-screen candidates and coordinate interview scheduling
Maintain recruiting pipelines and tracking spreadsheets
Support recruiting initiatives across the Mid-Atlantic region
Maintain listings and sales records in company systems
Process commission checks and related documentation accurately and timely
Assist with transaction-related administrative processes
Provide administrative support for HR-related functions, filings, and compliance documentation
Assist with insurance-related filings and record maintenance
Collaborate cross-functionally with other Coldwell Banker Premier offices
Ensure accuracy, organization, and confidentiality of records
Receive, document, and route agent or client concerns and complaints
Support leadership with follow-up documentation and issue resolution