About the position
In this Talent Engagement role, you will be an integral part of the Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling. In this role, it is integral that you manage client information in the database and see each client through to completion. You will support management by gathering needed data and generating reports. In this role, you will also assist with new participant orientations and assembling all necessary informational materials or packets. Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointments. Seek out process improvements to improve the company. Manage and direct office communications.
Responsibilities
- Greet clients and manage the reception area.
- Conduct client outreach and appointment scheduling.
- Manage client information in the database.
- Support management by gathering data and generating reports.
- Assist with new participant orientations and assemble informational materials.
- Respond to business phones and direct callers to appropriate staff.
- Respond to voicemail messages within 24 hours.
- Schedule client appointments and follow up with clients who miss appointments.
- Seek out process improvements.
- Manage and direct office communications.
Requirements
- Self-motivated and flexible team player.
- Strong organizational, interpersonal, and communication skills.
- Ability to multitask and solve problems as they arise.
- Enjoy making connections with others in person and over the phone.
- High School or General Education Diploma or higher.
- 1-2 years of clerical experience.
Nice-to-haves
- Previous experience working with individuals from a diverse range of backgrounds.
Benefits
- Comprehensive benefits package.
- Extensive learning opportunities.
- Networking programs.
