Talent Experience Specialist

BEELINE • Jacksonville, FL

1d

About The Position

The Talent Experience team is currently seeking a Talent Experience Specialist who will be intimately involved in the day-to-day support of our customers. You will work closely with the Talent Experience team members along with a variety of stakeholders, both internal and external, in order to ensure a positive end-to-end customer experience.

Requirements

• Bachelor’s degree preferred
• 1+ years of Customer Service or related experience
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working through customer issues
• Clear and effective communication skills (in person, phone, email, etc.)
• Proficiency with MS Office Suite
• Experience with Zendesk a plus, but not a requirement
• Experience with staffing and/or tech companies preferred

Nice To Haves

• Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment
• Must be an outstanding communicator and team player who demonstrates attention to detail, and who also understands how to ensure finance initiatives that support the long-term strategy of the business
• Strong analytical and problem-solving skills
• Ability to work autonomously
• Attention to detail / detail oriented.

Responsibilities

• Build and nurture customer relationships by providing superior customer support via inbound tickets, chat, and telephone.
• Be available at your desk during working hours in a quiet environment, free of distractions, to answer phone calls
• Consistently take 70+ tickets and 35+ incoming phone calls per week.
• Respond to customer inquiries with compassion, speed, accuracy, and professionalism, ensuring a high level of customer satisfaction.
• Manage incoming support requests by taking calls and handling tickets, troubleshooting issues, and providing timely and effective solutions.
• Analyze data and support Vendor Management Systems and third-party services where Talent data is entered to understand impact to talent and make adjustments as needed.
• Coordinate corrective actions with internal teams, such as finance, human resources, client representatives, to ensure timely resolution of complaints, disputes, and special requests.
• Enhance FAQ and training materials for internal and external customers based on common issues and feedback.
• Maintain good data hygiene and integrity through detailed case documentation by interpreting documented policies, procedures, and guidelines.
• Utilize multiple software programs simultaneously while conversing with all levels of internal and external customers.
• Troubleshoot product failures and make recommendations for escalations when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level