Taxpayer Account Processing Agent Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP

State of Illinois•Springfield, IL

5d•Onsite

About The Position

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring 28 Taxpayer Account Processing Agent Trainees (Revenue Tax Specialist Trainees) for our Account Processing Administration located in Springfield IL. This position is responsible for learning tax laws, rules, regulations, policies/procedures, and research methods to prepare for processing tax returns, refund claims, claims for credit, protest requests, and license/certificate renewals. If you have a passion for learning new things and have excellent interpersonal and organizational skills, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out! The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Requirements

Requires knowledge, skill and mental development equivalent to the completion of four years of college. -OR- Four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
Requires the ability to successfully complete a fingerprint-based background check and tax clearance.
This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.

Responsibilities

Under immediate supervision, for a period of six (6) to twelve (12) months, in a controlled environment, receives a combination of classroom and on-the-job training relative to tax laws, rules, regulations, policies and procedures, research methods, communication skills and computer usage/concepts.
Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
Receives classroom and extensive on-the-job training regarding telephone usage, skills and etiquette to promote effective and efficient communication with taxpayers and/or their representatives.
Receives on-the-job training on computer usage and system applications in order for trainees to input corrective adjustment commands, initiate correspondence to taxpayers and perform various research functions to resolve taxpayer accounts and/or to answer taxpayer inquiries.
Receives basic technical training in specialized operations to enable the Trainee to assist group leaders and/or supervisors in priority situations.
Contacts, and/or initiates correspondence to taxpayers and/or service agencies advising of errors and necessary corrective action, requesting clarification of tax reporting information, and providing information and assistance to Illinois and out-of-state taxpayers, their representatives and other IDOR personnel by telephone, personal contact and correspondence on all matters relating to the tax processes.
Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.