TDY Service Writer

Amentum•Denver, CO

About The Position

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. Summary: Initiates equipment services and repairs by ascertaining performance problems and services requested ; writes repair orders; maintains customer rapport and records . Coordinates with Shop Foreman and Supervisor on job priorities and communicates job status to customers. Pulls reports from data in Maximo and formats for readability.

Requirements

High School diploma or GED
Minimum four (4) years’ experience in a vehicle maintenance shop/facility.
Must have computer experience, preferably with Windows 10 and Windows Office suite.
Must be proficient with Microsoft Excel, Word, and PowerPoint.
Must have experience with an asset management and electronic corrective maintenance program (Maximo preferred).
Must have strong written and verbal communication skills .
Must be able to communicate well to both management and front-line service workers .
Must possess critical problem solving and decision-making ability.
Must have a bility to work with minimal supervision and frequent interruptions .
Must be detail oriented and able to shift focus with changing priorities .
Willingness and ability to deploy to Antarctica for extended periods
Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
Successful completion of drug screening and background check required by employer
Successful completion of Federal Background Check required by the NSF
Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.
Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.
Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives .
Valid Driver’s License issued in the United States
Must be able to obtain and maintain facility credentials/authorization.
Note: US Citizenship is for facility credentials/authorization at this work location.

Nice To Haves

Degree or technical school certification preferred.
Experience with Fuel Master (or equivalent fuel management software) strongly preferred.

Responsibilities

Ascertains mechanical problems and services by listening to customer's description of symptoms; clarifies description of problems; conducts inspections; takes test drives; checks vehicle maintenance records; examines service schedules.
Answers incoming phone calls, assists walk-in customers, and monitors Maximo and Outlook for repair requests and customer communication.
Generates Maximo work orders and ascertains materials availability.
Attaches job plans and assigns labor to work orders.
Prepares Work Orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services ; obtains approval signatures when .
Coordinates with Shop Foreman and Supervisor on job priorities and assignments.
Acts as liaison and Point Of Contact (POC) between the Vehicle Maintenance Facility and other departments on station for service requests .
Documents work order progress and communicates issues with customers, Shop Foreman, and Supervisor.
Maintains customer rapport by providing expected time of return for equipment; answers customer questions and concerns; schedules maintenance times with customers.
Provides deadline reports and deferred maintenance reports to the Supervisor.
Maintains equipment records by recording problems, corrective actions and updating Maximo asset status.
May assist Shop Foreman with monitoring Maximo work order data to ensure data entry is accurate , timely , and complete.
May also assist with Maximo control of material.
Updates job knowledge by participating in educational opportunities, responsible for reading manufacturers' publications.
May need to train operators of light vehicles (pick-up trucks) .
Monitors and orders office and break room supplies.
Manages shop-mouse tasking, lockers, uniforms and other administrative tasks needed for shop function.
Enters training for department personnel in database and files documentation.
Maintains a safe workplace and ensures that safety is the highest priority in the workplace.
Performs other duties as .

Benefits

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance
Note: Benefits may vary based on employment type, location, and applicable agreements.
Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.