Team Lead Customer Service
Nashville General Hospital•Nashville, TN
3d
About The Position
Timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services are the responsibility of the Patient Access Representative.
Requirements
- Minimum of 2 yr work experience working in a patient access fast-paced healthcare environment.
- Insurance Verification Experience
- Healthcare Scheduling Experience
- Excellent patient registration skills
- Excellent customer service and telephone etiquette required
- Solid knowledge of medical terminology
- Outstanding customer service abilities
- Must be able to multi-task
- Excellent organizational skills
- Proficient computer skills; internet, typing, data entry
Nice To Haves
- Bilingual English/Spanish Preferred
- Experience working with managed care health plans
Responsibilities
- Timely and accurate registrations
- Scheduling
- Complete benefit verification
- Patient education (regarding benefits)
- Scanning
- Faxing
- Appropriate authorizations
- Referrals for services
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What This Job Offers
Education Level
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