Team Lead- Patient Support
About The Position
The Team Lead has a strong working knowledge of the day to day desk operations and is able to perform all duties of the patient check-in and rooming activities in relation to their assigned work unit. This includes utilizing scheduling and financial decision trees, policies and procedures to schedule the right patient, with the right provider, at the right time, and with the right preparation. The team lead partners with the Patient Support Supervisor to ensure the department/division is meeting the institutional expectations for patient care flow. Performs quality reviews to ensure that the work unit is meeting expected quality and service standards in their department/division; (ex: registration/scheduling, check in wait times, workqueue monitoring, service excellence, electronic messaging turn-around time, etc.). Troubleshoots and problem solves immediate operational issues and acts as an escalation point for the Desk Operations Specialists, Patient Appointment Scheduling Specialist, and other work unit employees. Assists the Supervisor in updating and communicating changes to guidelines, policies, procedures, and workflows. Assists with onboarding and training of technical and soft skills for new staff members. Interacts professionally with staff and patients, treating them with dignity and respect.
Responsibilities
- Perform all duties of the patient check-in and rooming activities
- Utilize scheduling and financial decision trees, policies and procedures to schedule the right patient, with the right provider, at the right time, and with the right preparation.
- Partner with the Patient Support Supervisor to ensure the department/division is meeting the institutional expectations for patient care flow.
- Perform quality reviews to ensure that the work unit is meeting expected quality and service standards in their department/division
- Troubleshoot and problem solve immediate operational issues and acts as an escalation point for the Desk Operations Specialists, Patient Appointment Scheduling Specialist, and other work unit employees.
- Assist the Supervisor in updating and communicating changes to guidelines, policies, procedures, and workflows.
- Assist with onboarding and training of technical and soft skills for new staff members.
- Interact professionally with staff and patients, treating them with dignity and respect.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
