Team Lead – Shipping

PayRange•Chattanooga, TN

1d•Onsite

About The Position

PayRange is a leading mobile commerce platform that enables seamless, cashless payments for everyday machines such as vending, laundry, amusement, and self-service equipment. Our technology connects people and machines through secure mobile payments, data-driven insights, and reliable hardware solutions used by operators across North America. At PayRange, we value operational excellence, accountability, and teamwork. Our warehouse and operations teams play a critical role in ensuring our products are built, shipped, and delivered accurately and on time—directly impacting customer experience and business success. We offer a fast-paced, hands-on work environment where attention to detail, ownership, and continuous improvement are encouraged. The Team Lead – Shipping is responsible for overseeing daily outbound fulfillment operations, ensuring orders are picked, packed, documented, and shipped accurately and on time. This role combines hands-on execution with frontline leadership to support team productivity, maintain quality standards, and ensure smooth coordination with carriers and internal stakeholders.

Requirements

High school diploma or equivalent
2+ years of warehouse, fulfillment, or shipping experience preferred
Strong attention to detail, organization, and accuracy in order fulfillment
Ability to lift up to 70 lbs and stand for extended periods in a warehouse environment
Basic computer proficiency and comfort working within operational systems
Strong communication, problem-solving, and teamwork skills

Nice To Haves

Prior experience leading, training, or mentoring team members is an asset
Familiarity with shipping systems, carrier portals, and ERP/WMS platforms preferred

Responsibilities

Lead, coach, and support shipping associates in daily fulfillment activities
Assign tasks, monitor throughput, and ensure shipping deadlines and schedules are met
Train new team members on shipping procedures, systems, and safety requirements
Maintain a clean, safe, and organized shipping area aligned with warehouse standards
Escalate shipment delays, staffing concerns, or operational risks to the Warehouse Manager
Oversee picking, packing, and staging of outbound orders based on sales orders and schedules
Verify item accuracy, quantities, serial numbers, and required documentation prior to shipment
Ensure correct generation of shipping labels, packing slips, and Bills of Lading (BOLs)
Coordinate daily carrier pickups (e.g., UPS, FedEx, freight carriers) and resolve routine carrier issues
Confirm proper packaging and labeling to prevent damage during transit
Ensure shipment status updates are accurately recorded in ERP/WMS systems
Monitor order accuracy, on-time shipment metrics, and documentation quality
Investigate and resolve basic shipping discrepancies or delivery issues
Support root-cause analysis and corrective actions related to shipping errors or damages
Identify process improvements to increase efficiency, accuracy, and throughput
Ensure compliance with company procedures, safety standards, and quality expectations