Team Lead - Software Development - Production Support

Berkshire Hathaway Direct Insurance Company•Jenkins Township, PA

3d•$114,500 - $160,000•Hybrid

About The Position

biBerk is building a cloud-first, API driven, dynamic insurance platform that enables customers to purchase insurance policies directly online. Expanding our team, we are adding experienced software innovators to enhance our development efforts. This role combines technical expertise with leadership skills. Developers in this position will lead an existing cross-functional team of experienced software developers, business analysts, and quality assurance engineers that are responsible for providing day-to-day support of biBerk solutions. Candidates for this role will partner with an existing senior team member to transition gracefully into a lead role. This is a hybrid-remote role that currently requires 2 days of in-office work per month in Pittston, PA.

Requirements

Bachelor’s or master’s degree in computer science/related field or equivalent working experience
10+ years of experience as a software developer, primarily using C#
Excellent programming, debugging, and troubleshooting skills with C# and .NET
3+ years of experience leading development teams, including software developers, business analysts, and quality assurance engineers
Enterprise level system architecture experience, designing and delivering RESTful APIs, integrations, and complex business processes
Enterprise level design and configuration of cloud services including serverless, data storage, messaging, logging, etc., preferably with Azure
Experience with design and implementation of both monolithic and microservice architectures
Experience designing reliable and performant data storage solutions and schemas utilizing cloud technologies including SQL DBs, Document DBs, and unstructured data
Experience with creating CI/CD pipelines supporting Infrastructure as Code (IAC)
Strong verbal and written communication skills, collaboration capabilities, and attention to detail
Experience working on large software development projects while collaborating across multiple agile teams

Nice To Haves

Understands how to effectively use AI tools to research code design and to root cause novel issues
Commercial Property and Casualty insurance experience
Practical working knowledge of ASP.NET MVC, and .NET Core
Experience with TypeScript and SPA frameworks (Angular, React, etc.)

Responsibilities

Coordinate the day-to-day activities of Production Support team members; assist team with roadblocks; and lead planning sessions
Ensure the effective prioritization of issues reported, with a consistent focus on the most impactful items
Ensure that support issues are assigned to domain experts on other teams for action in cases where the issue was recently introduced by another sprint team
Ensure that domain experts on other teams collaborate with Production Support team members when it is determined that domain expertise is needed to resolve an issue
Guide the team regarding unit testing; collaborate closely with QA leadership to guarantee successful functional and regression testing of all features
Perform root cause analysis for impactful issues introduced to the production environment, including action required to prevent recurrence
Provide input to sprint teams and the organization that’s designed to address quality issues and reduce recurring support issues.
Collaborate with senior members of the team to drive the creation of processes and tools needed to detect issues before they’re deployed to the production environment
Expand domain knowledge and serve as an individual contributor over time as subject matter expertise is developed
Provide guidance and mentoring including pair programming, code reviews, and demos
Participate in staffing decisions, including interviews and hiring
Ensure that the team achieves system performance goals
Lead the dev team to think with a security first mindset
Take ownership of problems and solutions, being proactive to ensure success
Provide innovative problem-solving skills, thinking outside the box
Occasional travel to Wilkes-Barre/Scranton PA area for strategy meetings (several times per year)
Normal working hours based on Eastern US time
Internal job title may vary as we have multiple internal levels of Team Lead