Team Leader - Call Center (RN, AMFT, ASW, APCC, LMFT, LCSW, LPCC)

UHS•Sacramento, CA

About The Position

Heritage Oaks Hospital is part of the UHS Family of Providers which has been highly regarded as an integral part of the greater Sacramento and Northern California mental health system since 1988. Conveniently located in northern Sacramento, Heritage Oaks is a fully accredited, 125-bed acute psychiatric hospital offering a full range of individually tailored treatment services to adolescents, adults, and senior adults, including treatment for substance abuse and chemical dependency issues with drugs and alcohol. Heritage Oaks is a Medicare provider in addition to contracts with most commercial health insurance plans. We are committed to providing service excellence to all and ensuring our patients receive the optimal level of care that will be most beneficial to their health and recovery. Website: https://heritageoakshospital.com/ The Team Leader of the Call Center assists and directs all Outpatient Call Center employees under the supervision of the Director of Outpatient as necessary. The Team Leader will ensure employees respond accordingly to calls by telephone with patients and referral sources, assist with crisis interventions for patients, manage the placement of patients across outpatient sites, and ensure that services are facilitated and coordinated with the Business Office, Utilization Management, and Partial Hospitalization Program/Outpatient Departments. Oversee the operations of the Outpatient Call Center and provide subordinates with timely and appropriate guidance/feedback related to the job performance of Intake Coordinators. Provide training and supervision of call center staff. Assess each inquiry to determine clinical need of caller and/or patient, and makes referral to appropriate level of care. Heritage Oaks offers comprehensive benefits such as: Competitive Compensation Excellent Medical, Dental, Vision, and Prescription Drug Plan Generous Paid Time Off 401(K) with company match and discounted stock plan Career development opportunities within UHS and its Subsidiaries Education Assistance Challenging and rewarding work environment

Requirements

Education: Graduate from an accredited program of professional nursing required; Bachelor's Degree preferred OR Master’s Degree from an accredited college or university in Social Work or Marriage and Family Therapy, or related discipline. Registered with the California Board of Behavioral Sciences.
Experience: Minimum of two years of experience clinically assessing psychiatric patients for inpatient/outpatient services, including understanding and application of Utilization Management skills required. History of supervising clinical staff preferred.
Licensure: Licensure by the California Board of Behavioral Sciences as an LCSW, MFT, or Associate; OR Licensure by the California Board of Nursing.
Additional Requirements: CPR certification and successful completion of Handle With Care (HWC) training within 30 days of employment.

Responsibilities

Assist and directs all Outpatient Call Center employees under the supervision of the Director of Outpatient as necessary.
Ensure employees respond accordingly to calls by telephone with patients and referral sources
Assist with crisis interventions for patients
Manage the placement of patients across outpatient sites
Ensure that services are facilitated and coordinated with the Business Office, Utilization Management, and Partial Hospitalization Program/Outpatient Departments.
Oversee the operations of the Outpatient Call Center and provide subordinates with timely and appropriate guidance/feedback related to the job performance of Intake Coordinators.
Provide training and supervision of call center staff.
Assess each inquiry to determine clinical need of caller and/or patient, and makes referral to appropriate level of care.