Team Leader

VSP Vision Care•Rancho Cordova, CA

8d•$18 - $29

About The Position

With minimum supervision, provide lead support to the division/team staff. Coordinate the workflow to ensure unit performance is maintained. Oversee the work of the division/team staff and manage the daily work volume, including service agreements with business partners Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations Coordinates with other units/departments to facilitate special requests, changes in processes, and resolution of workflow/production issues Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures Develop and monitor schedules for primary areas of responsibility for assigned staff Acts as a point of contact for escalated client or internal business partner issues; responds to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction Support department and strategic initiatives by meeting the target goals and objectives set by management Participates and offers input in the hiring and interview process for open positions within the Division Job Specifications Typically has the following skills or abilities: Two to four years of experience in an applicable functional area Excellent verbal communication skills Ability to speak in group situations and discussions toward resolving issues Clearly and concisely communicate project issues and status Demonstrated ability to handle multiple projects while meeting department timelines Proficient with word processing and spreadsheet applications #LI-OPTICS Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $17.85 - $28.88 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time. Follow your heart to VSP! #VisionWithHeart

Requirements

Two to four years of experience in an applicable functional area
Excellent verbal communication skills
Ability to speak in group situations and discussions toward resolving issues
Clearly and concisely communicate project issues and status
Demonstrated ability to handle multiple projects while meeting department timelines
Proficient with word processing and spreadsheet applications

Responsibilities

Provide lead support to the division/team staff.
Coordinate the workflow to ensure unit performance is maintained.
Oversee the work of the division/team staff and manage the daily work volume, including service agreements with business partners
Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations
Coordinates with other units/departments to facilitate special requests, changes in processes, and resolution of workflow/production issues
Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures
Develop and monitor schedules for primary areas of responsibility for assigned staff
Acts as a point of contact for escalated client or internal business partner issues; responds to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction
Support department and strategic initiatives by meeting the target goals and objectives set by management
Participates and offers input in the hiring and interview process for open positions within the Division