Teams Phone Engineer

Accenture • Seattle, WA

2d • $60 - $70 • Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities: We are seeking a seasoned Microsoft Customer Engineer with deep expertise in Microsoft Teams, particularly in Teams Phone, Microsoft Teams Rooms (MTRs), and the broader Teams ecosystem. This customer-facing role demands strong communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments. Deploy and manage Microsoft Teams Rooms (MTRs) across various environments, ensuring optimal configuration, performance, and user experience. Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations. Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools. Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows. Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions. Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices. Assist in licensing, configuration, and customization of Teams and related Microsoft 365 services. Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use. Applicant will have access to export-controlled material and must be a US person defined as a US citizen, US permanent resident, or has achieved refugee status or been granted asylum in the US.

Requirements

• Minimum 5 years in customer facing roles in Unified Communications, IT consulting, or systems architecture.
• Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.
• Hands on expertise with Microsoft Teams Rooms MTRs , including Android and Windows based deployments.
• Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS.
• Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.
• Proficiency in Microsoft 365 services
• Experience with troubleshooting tools and workflows for Teams devices and call quality.
• Strong analytical, problem solving, and organizational skills.
• High School/ GED Diploma

Nice To Haves

• Microsoft Certified Teams Administrator Associate
• Microsoft Certified Collaboration Communications Systems Engineer Associate
• Microsoft Teams Rooms Certified Systems Devices via Microsoft Teams Device Certification Program

Responsibilities

• Deploy and manage Microsoft Teams Rooms (MTRs) across various environments, ensuring optimal configuration, performance, and user experience.
• Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.
• Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.
• Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.
• Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions.
• Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.
• Assist in licensing, configuration, and customization of Teams and related Microsoft 365 services.
• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.

Benefits

• Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED