Tech Coordinator - Construction Equipment & Mechanical Diagnostic systems

Kokosing•Fredericktown, OH

About The Position

The Technical Coordinator serves as key liaison for Kokosing’s Support Operations Team and the various equipment/mechanical diagnostic systems. This role supports field & shop operations by providing diagnostics software administration, hardware procurement/set-up and various other office administrative tasks.

Requirements

High School Diploma or GED equivalent
Excellent customer service and interpersonal skills
Strong organizational skills with attention to detail.
Clear written and verbal communication skills
Ability to manage multiple tasks, priorities, and requests.
Ability to travel occasionally to support field operations.
Basic knowledge of Microsoft Programs, Outlook, Word, Excel, Etc.
Strong technology aptitude and comfort learning new systems
Must be able to work at least 8 to 10 hours/day as job dictates
Must be able to sit at a desk for extended periods of time, with walking or standing occasionally within the office setting.
Occasional lifting of objects, typically under 20 pounds

Nice To Haves

Career Center/Trade School or 2 Year Degree in Automative Technologies, Diesel and Power Equipment Mechanics, Mechanical Engineering or other related field is a plus
Other relevant experience such as working on farm equipment, maintenance and troubleshooting of complex mechanical equipment in a manufacturing, industrial, warehouse, military or related environment

Responsibilities

Technical & System Support for Diagnostic Programs Serve as the primary point of contact for the equipment maintenance team members regarding various diagnostic programs, including technical issues, system usage, and access.
Purchase and provide support for all communication adapters (i.e. JD EDL, Nexiq, VOCOM, etc.)
Troubleshoot and resolve basic technical issues and coordinate escalation when needed.
Manage software licenses, renewals, and user access for all equipment/mechanical diagnostic programs (i.e. CAT ET, KPlus, GM EPC, Maxi PC Suite, Paccar ESA, etc.)
Coordinate with external vendors and Kokosing’s internal IT team.
Assist team members as needed with company-wide systems including Workday, Microsoft Office, Viewpoint, etc.
Customer Service & Training Coordinate, schedule and conduct in-person systems training to the Support Operation’s Team
Develop and maintain training materials, job aids, and basic documentation to support usage of various diagnostic systems.
Provide support onsite and remotely for team members on commonly used systems and diagnostic programs.
Office Administration Manage laptop and iPad lifecycle, including procurement, setup and repairs.
Review monthly cost/income reports for maintenance vehicles
Support SharePoint site management
Assist with new hire onboarding