Tech Operations Engineer - North America

ElevenLabs

About The Position

We’re looking for our first North American hire for Tech Operations, you will work alongside our existing UK based Tech Operations team to help ElevenLabs scale globally, as the technical point of contact for the region. This is a technical, hands-on role in which you will be able to shape the direction of ElevenLabs Tech Operations as we rapidly scale. You will work on everything from automating IT processes to managing the technical build out of our new offices.

Requirements

Automation first mindset with experience managing configuration at scale for macOS
Experience in Technical Operations, DevOps-adjacent, or IT Engineering roles
Expertise with Mobile Device Management tooling (e.g Jamf, Kandji, Fleet)
Experience with SAML, SCIM and OIDC and Identity Access Management (Okta, Google Workspace).
Scripting skills (Python, Bash or similar) with a proven track record of automating compliance checks, device configurations, and other IT security tasks.
Experience managing office network equipment (e.g Cisco Meraki, Ubiquiti)
Proven ability to maintain compliance with SOC2 / ISO27001 (or similar) standards
Friendly, end-user focussed attitude

Nice To Haves

Open source contributions (e.g a tool you built to automate something)
Prior experience in a high growth / startup environment
Deep understanding of endpoint security standards (NIST/CIS)
Can commute to our (new) New York office
Knowledge of osquery
Terraform (or other infrastructure as code) experience
Strong hands-on experience with VPNs, firewalls, and secure network environments, with knowledge of modern security practices such as Zero Trust networking