Technical Account Manager (NetSuite)
About The Position
This role is a critical primary liaison between business stakeholders & users and our outsource provider for critical core business platforms such as but not limited to; NetSuite, Salesforce SPIFF, SAP Concur and our future HRIS. Drive delivery excellence from outsourced support teams while ensuring business needs are met and cross-platform integration success. Foundational role in an expanding Business Applications team with significant growth potential. Reports to: Vice President, Enterprise Architecture This role offers significant career development opportunities as Avison Young's Business Applications function matures. Work closely with director & VP -level leadership, gain exposure/shape enterprise architecture strategy, and expand scope as the team grows. Future opportunities include team leadership, expanded portfolio ownership, or evolution into director-level roles.
Requirements
- 5+ years managing enterprise business applications
- Experience with NetSuite or similar ERP platforms
- Proven vendor management and outsource coordination
- Understanding of system integrations and data flows
- Strong business acumen in finance and revenue processes
- Excellent communication and stakeholder management skills
Nice To Haves
- NetSuite certification or administration experience
- Prior work in outsourced IT environments
- Experience with Spiff, Concur, or similar platforms
- Knowledge of Salesforce integrations and Lead to Cash processes
- Commercial real estate or professional services background
Responsibilities
- Maintain internal relationships with finance, operations, and accounting leaders in multiple territories.
- Partner with global accounting liaison team on core requirements, feasibility, priority and delivery
- Translate business requirements into technical specifications and acceptance criteria
- Communicate roadmaps, issues, and system changes
- Oversee with our outsource provider, the delivery of incidents, changes, and enhancements
- Hold vendors accountable to SLAs and quality standards
- Coordinate across multiple support partners
- Escalate issues and track resolution
- Conduct regular service performance reviews with outsource teams
- Handle routine vendor payment processing through to AP
- Advise strategy and evolution for assigned applications to IT Leadership
- Prioritize enhancement requests and system improvements
- Monitor system health, usage, and business value
- Maintain application documentation and standards
- Co-ordinate any onboarding of new applications into the Portfolio
- Ensure critical Training Resources are integrated into wider Training Capabilities within AY
- Align with Enterprise Architecture
- Partner with CRM Director on Salesforce integrations
- Collaborate with BI/Data teams on operational analytics requirements within scope
- Work with outsourced automation teams on process improvements
- Ensure data quality across integrated systems
- Lead implementation of new features & changes within portfolio of Applications
- Participate in cross-platform process
- Manage system upgrades and migrations
- Ensure proper testing and change management
Benefits
- Traditional and Roth 401k with generous employer match and immediate vesting
- 12 weeks of Paid Parental Leave after one year of tenure
- Medical, Dental, Vision Insurance
- Company paid Life and AD&D Insurance
- Company paid Short & Long-Term Disability
- Voluntary Critical Illness and Accident Coverage
- Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
- Wellness program
- Employee Assistance Program (EAP)
- Competitive paid vacation days
- 2 personal/wellness days
- Paid holidays plus 2 floating holidays
- Annual volunteer day for Day of Giving
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
