Technical Account Manager

Alpine IQ (AIQ)•Dallas, TX

1d•Remote

About The Position

Are you a technical problem-solver who loves building strong customer relationships? Do you enjoy digging into complex systems while also being the trusted partner clients rely on? If so, we’d love to meet you. We’re looking for a Technical Account Manager (TAM) to serve as the bridge between our customers and our technical teams. In this role, you’ll combine technical expertise with relationship management to ensure customers get maximum value from our platform. You won’t just solve problems — you’ll help shape solutions, influence product improvements, and play a key role in customer retention and growth.

Requirements

Working knowledge of SQL
Experience with APIs and integrations
Familiarity with Linux command line
Experience with GitHub
Scripting experience (Python preferred; Go is a plus)
Strong technical troubleshooting and analytical skills
Excellent communication skills — able to explain complex topics clearly
Proven experience managing multiple projects and priorities
Background in customer relationship management within a SaaS environment
Organized, detail-oriented, and proactive

Nice To Haves

Bachelor’s degree in Computer Science, Information Technology, Business, or related field
3+ years in Technical Account Management, Technical Support, or similar SaaS role
Experience using CRM platforms and technical support tools
Relevant technical certifications are a plu

Responsibilities

Build Trusted Customer Partnerships
Develop strong, long-term relationships with key stakeholders in assigned accounts
Lead customer calls to answer questions, provide guidance, and drive successful outcomes
Understand each client’s business goals and technical environment
Be the Go-To Technical Expert
Serve as the primary technical contact for your accounts
Troubleshoot complex issues and guide customers through resolutions
Provide best practices, product training, and technical recommendations
Drive Product Adoption & Value
Help customers fully leverage platform features and functionality
Identify opportunities for optimization, expansion, and growth
Share customer feedback with Product and Engineering to influence roadmap decisions
Lead Technical Projects
Oversee implementations, data transfers, and other technical initiatives
Ensure projects are delivered on time and within scope
Coordinate across Support, Product, Engineering, and Sales teams
Contribute to Team Excellence
Document processes, solutions, and technical knowledge
Mentor junior TAMs and support onboarding of new team members
Help refine TAM processes and occasionally lead team sessions